Dwayne Kyle Email & Phone Number

United States

United States

Watch Hill, Ri

• Oversee all assets of the inn including guest arrival, departure, housekeeping services, and amenity deliveries• Ensure all Forbes Five Star Standards are met and staff is in line with the vision of Relais and Chateaux

Greater Denver Area

• Delivered extraordinary service for members from planning to execution to creating memorable experiences• Managed the upkeep and functionality of 3 luxury vacation homes on Cape Cod to include housekeeping, maintenance and groundskeeping • Provided customized welcome amenities for each member to elevate the level of service experience • Built member profiles to ensure personalized experiences for future stays with Inspirato• Submitted monthly expense reports to corporate accounting for folio and non-folio member charges

• Manage 34 penthouse suites in the Front Four Private Residence Club comprised of 1/8 and 1/6 fractional interest ownerships.• Maximize use of owner/guest history information to ensure a high level of recognition and personalized service.• Successfully converted prospects and guests into owners by working closely with Spruce Peak Reality.• Develop and execute the seasonal reservation process for 550 owners.• Lead a team of 2 full time Concierge and 1 seasonal food and beverage attendant.• Increased overall owner satisfaction from “Satisfied” at 65% to “Very Satisfied” at 85% within my first year• Communicates with all departments regarding in house and arriving owners, VIP’s, and any special needs.• Customize breakfast menu to focus on local products and innovative offerings to satisfy all owners and guests• Conduct and maintain food and beverage orders and cost controls with an overall profit margin of 29%.• Maintains inventories, purchasing, budgeting, and monthly housekeeping and food and beverage billing to the association.• Developed Front Four specific Service Standards to continuously uphold the Lodge’s Four Star Forbes’ Rating• Host weekly wine and cheese receptions for all owners and guests of the Front Four, in charge of constantly updating the offerings to highlight local wine and beer and local cheeses and charcuterie• Plan and coordinate with Stowe Mountain Club, The Spa and other resort amenities to ensure that all owners are correctly receiving Club benefits.• Report directly to the Home Owners Association, Front Four Private Residence Club Board of Directors and Spruce Peak Reality.• Liaison for resort partners Inspirato and the Registry Collection.• Planned and organized annual owner event weekends in the spring and fall. • Works closely with Housekeeping overseeing 1 supervisor, 12 room attendants and 1 houseman to ensure cleanliness standards are upheld and special requests are honored.

Stowe, Vt

• Assisted in managing the operation of the Front of the House and related areas.• Check guests’ in and out, ensuring proper credit is received, special requests are noted / fulfilled and accurate information is established and also ensuring that each bill is accurate and proper payment is received.• Assisted in inventories, purchasing, budgeting, and completes all schedules in the Heath Labor Management System.• Plans and coordinates group arrivals and departures by working closely with Sales, Catering, Housekeeping and other departments• Communicates with all departments regarding in house and arriving VIP’s, and any special needs.• Functions as Manager On Duty for entire property

Sunriver, Or

• Provided direction, coordination and ongoing evaluation of catering events• Established strong relationships and trust with all clients making their events memorable and unique• Coordinated and communicated effectively with resort associates to ensure complete success of events• Maintained strong knowledge of local social catering and wedding markets, with the ability to sell and service elegant and prestigious events at Sunriver Resort• Participated in geographically appropriate trade shows• Up-sold Sunriver Resort catering services• Evaluated each piece of catering business to ensure business can be properly serviced • Recommended enhancements for catered events to include floral arrangements, table settings, room appointments, etc.• Conducted site tours, tastings and all meetings leading up to the event• Reviewed all billing prior to submitting for processing• Worked with culinary team to create impressive menus for catering events• Generated detailed BEOs and resumes for resort staff

• Directly oversaw a staff of 28 bell service, transportation, and valet associates, including 2 full time supervisors and 1 seasonal lead• Increased Unifocus Guest Satisfaction scores by 2.1% from 2008 to 2009, and 1% from 2009 to 2010 in the category “Bell Service Met My Expectations at Check in”. Overall score for 2010 was a 92%. • Increased “Bell Service Met my Expectations at Checkout” by .3% in 2009 and by 2.1% in 2010 to an overall score of 92.3%.• Responsible for all budgeting, forecasting, projecting revenues and labor management in the Resort Services Department• Exceeded revenues by $13,000 in 2010 and by $6,000 in 2009.• Implemented new transportation scheduling services into Springer Miller Systems and is continuing to assist other properties with the program.• Ensured all guest interaction surpasses the Four Diamond Guest Service Standards• Oversaw fleet management, with an inventory of six, 21 passenger buses, and six, 7 passenger vans, including one ADA approved vehicle.• Worked directly with Meeting Planners and Convention Service Managers to coordinate, execute, and plan all transportation and bell service needs• Coordinate group and leisure guest transportation on and off property, ensuring that each guest has a memorable and stress-free travel experience• Developed partnerships with Group Sales, Membership, and Conventions Departments to ensure adequate pricing for groups, members, and weddings• Oversaw all employee issues, coach and counseling sessions, and develop conflict management solutions• Maintained compliance of all transportation with the Oregon Department of Transportation laws• Active member of Operations, Safety, and Energy Reducer Committees

• Function as Manager on Duty for Pinehurst Resort property including the Carolina Hotel, the Holly & Manor Inns, the Spa, and all of the 8 golf courses.• Participated in the implementation of Resort Services, which has the ability to make real time spa reservations, transportation reservations, dinner reservations and golf tee times.• Improved the Associate Member and VIP Programs which now allow employee partners to create “Warm Welcomes,” “Magic Moments” and “Fond Farewells.” This included VIP meet and greet upon arrival and served as the personal concierge to all Presidential Suite guests.• Assist in coordinating the resorts special events to include the Annual Labor Day Wine Festival, Holiday Pops Concert, New Year’s Eve Celebration and Heart ‘N Soul of Jazz Concert.• Assist the Director of Business Development with the implementation and execution of the Acura Program to include the Acura Guests Drives and the Seasonal Acura Golf Package. This involved keeping statistical information that is shared weekly with key personnel of Acura.• Supervise, schedule, hire and train a staff of 5 employees at Resort Services, 4 Afternoon Tea Hostesses, and 6 PBX workers• Cater to each and every single guest to make each guest’s stay is extraordinary.

Pinehurst, Nc

• Carried out supervisory responsibilities in accordance with the ClubCorp’s policies and procedures and applicable North Carolina Transportation laws. • Addressed complaints and resolved problems concerning social or group guests and members. • Documented statistical information for the Director of Transportation and Hotel Accounting department.• Assisted in hiring, training and scheduling of Employee Partners.