Dwayne Leonard Email & Phone Number

Chesapeake, Virginia, United States

• Provides Government approved Privacy Act Statement or Advisory for participants requesting or needingnon-medical counseling.• Conducts Dod Survivor Survey with government designated participants and enters results into the Dod SurvivorSurvey Platform.• Provides Outbound Contact services to ensure services delivered meet the requirements, needs, and expectationsof the participants.• Offers Interpretation and Translation• services in compliance with applicable Federal and DoD regulations, directives, and standards, as needed and /orrequested by participants.• Initiates escalation of contacts indicative of potentially harmful incidents and/or requiring mandated reporting.• Handle inbound and outbound correspondences of 90+ calls and live chats daily, signing up clients for requestedservices and appointments, retrieving customer data, providing relevant information to address customer needs,and making customers aware of available resources.• Utilize crisis de-escalation techniques and collaborate with other agencies to ensure customer safety and concernsare addressed.• Perform customers assessments and screenings for mental health treatment, entering customer information in asecure database.• Complete required annual training's, engage in discussions regarding policy updates & available resources, andprovide feedback and recommendations to address customer needs.

United States

• Handled inbound and outbound correspondences of 60+ calls daily, conducting assessments both in person andvirtually with prospective clients in need of mental health treatment.• Implemented crisis de-escalation techniques and collaborated with other agencies to ensure customer safety andconcerns were addressed.• Initiated age-appropriate treatment and aftercare plans utilizing knowledge of community resources.• Performed data entry requirements into secure databases to ensure patient treatment and assessments weredocumented accurately.

Newport News, Virginia, United States

• Facilitated care coordination with other service providers to meet service objectives and identify additionalresources and supports.• Prepared written service plans and treatment updates, incorporating input from clients and wraparound teammembers.• Provided direct clinical services to clients, including individual and family interventions, and responded to crisissituations within 24 hours.• Completed required annual professional training and passed mandatory training such as HIPAA, BloodbornePathogens, TOVA, CPR, First Aid, Person-Centered Practices, Human Rights, and Non-Violent CrisisIntervention.• Performed accurate data entry into secure databases for continuity of care and billing purposes.

Richmond, Virginia, United States

Duties included: • Implementation of short-term treatment strategies for clients and families. • Facilitating care coordination with other service providers to enlist existing support in determining and meeting service objectives and identifying additional resources and supports. • Preparing written service plans and treatment update summaries, incorporating input from clients, and other service providers, and wraparound team members to identify problem areas and needs, service objectives, and intervention strategies. • Provide direct clinical services to clients, including individual and family interventions. • Respond to crisis situations within 24 hrs. and complete progress reports in reference to the delivery of service within 48 hours. • Utilize Lauris' electronic medical record system and other web-based software for all clinical documentation, record keeping, and coordination. • Participate in child-specific Family Assessment and Planning Team (FAPT) and other interdisciplinary diagnostic or planning meetings.• Complete at least 20hrs of professional training annually provided by integrated health services and outside providers. • Pass and complete DBHDS, DMAS, and integrated health services required training on an annual ongoing basis including but not limited to HIPPA, Bloodborne Pathogens, TOVA, CPR, First Aid, Person-Centered Practices, Human Rights, Mandatory Reporting, and Emergency Preparedness. • Link clients to external programs, attend court hearings, probationary meetings, provide testimony when necessary, and maintain client confidentiality.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Activities and Societies: Football Player-4yr Scholarship

Masters In Psychology, Psychology