Dwayne P. Email & Phone Number

Washington DC

Achieved 93% Lease Occupancy: Successfully leased out a significant portion of the property's units, demonstrating strong sales and marketing skills, as well as effective tenant relations.Developed and executed innovative marketing campaigns that resulted in a high number of inquiries and property tours, leading to increased lease.

Washington, District Of Columbia, United States

Fostered strong relationships with local vendors and service providers, expanding the range of available services and ensuring seamless guest experiences.Accomplishments:Addressed customer inquiries and concerns, handling high call volumes.Created and maintained spreadsheets for reporting purposes.Resolved issues through active listening, conflict.

Arlington, Virginia, United States

• Display a warm and friendly demeanor to residents, prospects and colleagues, both in person and over the phone.
• Greet and acknowledge all residents and announce all guests.
• Through appearance, performance and service orientation, projected consistent image that complements the property.
• Provide resident services such as package and dry-cleaning acceptance and retrieval, transportation options, service vendor recommendations, restaurants reservations and additional requests upon demand.
• Coordinate guests, tenants, and/or visitor’s needs.
• Ensure property rules and regulations are consistently enforced.

Queens, New York, United States

Developed and maintained a comprehensive knowledge base, reducing customer escalations by 15% and enabling colleagues to provide accurate and efficient support. Exceeded monthly sales targets by consistently upselling services, resulting in a 10% increase in revenue.Accomplishments:Preserved revenue streams by utilizing strong communication and negotiation.

Queens, New York, United States

• Learned behind-the-scene workings of an international airport.
• Rotated through check-in counter, lobby area, departure gate, customs, arrivals and other areas within the airport.
• Experienced how to navigate through challenges and flight activities to assure on time performance.
• Partnered with port authorities, crew members, and airline personnel to corroborate a safe and secure travel experience.
• Called police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.

Bachelor Of Science - Bs, Registered Nursing/Registered Nurse

Nursing