Dwayne Roach Email & Phone Number

Snellville, Georgia, United States

Real Estate Renovation / Fix and Flip

Duluth, Ga

Greater Atlanta Area

Greater Atlanta Area

• Design, plan, and deploy advanced systems infrastructures using Microsoft server technology • Work closely with sales team members as a technical subject matter expert • Create deployment images and perform OS deployments, server OS installs and management of cluster and domains.• Performs hardware upgrades and power management • Perform BES upgrade and manage mail flow and devices• Be available "on call" for emergency situations involving service level agreements

Greater Atlanta Area

• Diagnoses and resolves user problems with SunTrust’s enterprise-wide computing technologies by supporting an internal customer base calling with questions and problems related to PC hardware and software, LAN/WAN connectivity, mainframe hardware and software, telephone equipment and other technology-related devices• Provide telephone help desk support, Diagnose and resolve problems within established Level of Service

Greater Atlanta Area

• Netcool Server monitoring and remote alert support, Maintenance and backups • Resolving technical issues including connectivity, emails, hardware, software • Logging/organizing incoming calls from customers and field techs via Remedy• Implement procedures and training documents, track, and monitor problems to ensure timely resolution.

Greater Atlanta Area

• Administration and implementation of Windows and Novell Servers/workstations • Image Pc’s for new employees and setup automated service desktops• Installation, configuration and support of medical transcription software • Scheduled and automate backup and restores via Arcserv• Respond within established policies and procedures to calls or inquiries from user personnel to resolve current hardware, software, peripheral equipment, or network problems.• Configure, install, and… Show more • Administration and implementation of Windows and Novell Servers/workstations • Image Pc’s for new employees and setup automated service desktops• Installation, configuration and support of medical transcription software • Scheduled and automate backup and restores via Arcserv• Respond within established policies and procedures to calls or inquiries from user personnel to resolve current hardware, software, peripheral equipment, or network problems.• Configure, install, and maintain network and communications software; troubleshoots and resolves hardware, software and network problems. Show less