Dwayne Rose Email & Phone Number

Provide best-in-class customer service: greet customers, respond to customer concerns, effectively and courteously; align customer needs with GameStop product and benefit solutions; recommend additional items as appropriate, and ensure every customer is thanked for shopping at GameStop; ensure all store associates consistently provide best-in-class customer service.Support the total shopping environment, including visual and operational elements, and the customer relationships that lead to sales and repeat business.Recruit, hire, assess, develop, and retain people committed to outstanding customer service.Schedule store associates to achieve optimum customer service levels, and delegate store tasks to ensure proper completion in an environment that puts the customer first.Provide timely and appropriate feedback to all store associates concerning performance, including daily coaching, conducting performance coaching discussions as appropriate, and writing and presenting annual performance appraisals.Communicate clearly and regularly with store associates, other Store Managers, the store support center, and multi-unit leaders to ensure that all GameStop store initiatives are implemented according to plan.Protect company assets through effective inventory control and loss prevention practices.Lead store associates in meeting sales, profit and shrink goals.Ensure that all areas of the store are clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order.Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system.Manage all in-store merchandising activity and stock levels; communicate all shortages, record discrepancies and out of stock issues to the District Manager and Regional Loss Prevention Manager.Train store associates on all aspects of their jobs, including all company/store policies, procedures and guidelines.

Lead by example in delivering a great In-store Customer experience. Strong leadership skills that prompted employees to work hard. Reporting to the District Manager, responsible for leading, coaching and developing all Team Members to provide a great In-Store Customer experience, and carry out all Company strategies. Responsibilities included all aspects of Store Management, including: execution of Company Standards in recruiting, hiring, training, customer service, visual merchandising and store operations. Met and exceeded store and company goals on a consistent basis.

Coached and taught sales team to continually improve how they deliver a great In-Store Customer Experience, co-lead the team with all aspects of the Customer Experience, including: store operations, training, employee management, visual merchandising and asset protection. In the absence of the Store Manager, assumed all managerial duties. Drove sales and maximized profit goals for store.