Dwayne Shepherd Email & Phone Number

Skills:• Complete knowledge and usage of: Macintosh OS X and Windows environment MS Word, PowerPoint and Excel.• Excellent organization and communication skills.• Strong work ethic highly motivated and self-disciplined.• Accuracy and attention to detail required excellent written, verbal, and interpersonal communicationResponsibilities:• The purpose of this position is to provide customer sales and service support for the high speed data broadband product, digital phone and cable television in a manner consistent with Time Warner Cable policies, procedures, quality, standards, customer needs and applicable local, state, and federal procedures• Review billing statements with customers provide technical support for customers with service issues adhere to accepted company policy and procedures in providing services to customers maintains an acceptable standard of quality in dealing with the customer responds politely and professionally to customers cooperates with co-workers and works as a member of a team accepts change in a productive manner ability to work independently• Understanding the implications of new information for both current and future problem-solving and decision-making• Provide quality customer service via telephone answer general information inquiries• Determining causes of operating errors and deciding what to do about it.• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Skills:• Complete knowledge and usage of: Macintosh OS X and Windows environment MS Word, PowerPoint and Excel.• Excellent organization and communication skills.• Strong work ethic highly motivated and self-disciplined.• Accuracy and attention to detail required excellent written, verbal, and interpersonal communicationResponsibilities: • Review statements with customers to provide support for issues adhere to accepted company policy and procedures as well providing services to customers in an acceptable standard of quality in dealing with the customer responds politely and professionally to cooperate with co-workers and works as a member of a team and accepts change in a productive manner with the ability to work independently• Customer service/solutions for Humana Health Insurance, skill set billing & enrollment and pharmacy • Understanding the implications of new information for both current and future problem-solving and decision-making• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems• Provide quality customer service via telephone answer general information inquiries

Supervisor: Ivee HassanResponsibilities: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfactionDirect and supervise employees engaged in sales, inventory-taking, reconciling cashReceipts and performing services for customers.Enforce safety, health, and security rules.Instruct staff on how to handle difficult and complicated sales.Hire, train, and evaluate personnel in sales or marketing establishments, promoting orReleasing workers when appropriate.Inventory stock and reorder when inventory drops to a specified level.Examine merchandise to ensure that it is correctly displayed Monitor sales activities to ensure that customers receive satisfactory service.Photo Editing.

As the default FOH Engineer, this professional will be responsible for providing a skilled, balanced, and quality sound mix while leading the immediate Multimedia team members assigned at Monitor Mix and Stagehand positions to facilitate Sunday/Wednesday services. Duties aligned with this support includes:

Supervisor: Adam CarrResponsibilities:Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.. Cash handling, communication, sales, training, dispute resolution, and data entry/record. Direct and supervise employees engaged in sales, inventory-taking, reconciling cashReceipts and performing services for customers.Inventory stock and reorder when inventory drops to a specified level.