Dwayne Staten Email & Phone Number

Contractor assigned to The Defense Information Systems Agency’s (DISA) Chief Information Office, I provided technical help desk support and assistance to contractors, civilians and military working in the Department of Defense.Implemented technical solutions to support remote and local customers and resolved a full range of customer problemsProvided.

Contractor assigned to The Defense Information Systems Agency’s (DISA) Mobility Program Office (MPO), I supported daily operations for global, commercial mobile device (CMD) services and the mobility program’s infrastructures on MobileIron for iOS and Android devices.Procured, managed and provisioned commercial mobile devicesCollaborated with Senior.

Provided first call resolution to a high volume of callsEnsured that for every call or reported event, a ticket was created in a timely and accurate manner Maintained full ownership of ticket through its lifecycleVerified user contact information, paid close attention to detail, categorized tickets accurately, and populated tickets with full description of.

Largo, MD

Provided Customer Service Support to customers pertaining to their internet, phone and cable service Handled a high volume of calls covering the full range of customer services in a professional manner; obtained all information for ticket resolutionBuilt professional rapport with the customer by actively listening to assure mutual understanding of customer.

Gaithersburg, MD

Received and managed incoming and outgoing equipmentImaged, installed and tested software on new equipment and prepared equipment for deploymentDisconnected, replaced, and reconnected equipment; conducted inventory and prepared detailed documentationSetup and configured users profiles for network and application accessCreated, transferred, and restored.

Assisted students with registration procedures, received and screened calls and referred to appropriate staffDocumented, generated and distributed reports and forms to faculty and staffReceived and distributed mail, faxes, and internal campus documentsManaged all school records and handled confidential material securely and discreetlyScheduled various.

Education record

Bachelor Of Science (B.S.), Electronic Engineering And Technology