Dwayne Staten Email & Phone Number

Odenton, Md, Us

Washington D.C. Metro Area

I work as part of a team, conducting in-depth research studies and reviews of multi-agency programs and the internal operation of individual agencies.• Participate as a team member performing on-site compliance inspections and assist the team leader in planning inspections and developing a unique methodology and approach for each specific site inspection.• Use inspection knowledge to focus the inspection on underlying causes of problems related to the entire process.•… Show more I work as part of a team, conducting in-depth research studies and reviews of multi-agency programs and the internal operation of individual agencies.• Participate as a team member performing on-site compliance inspections and assist the team leader in planning inspections and developing a unique methodology and approach for each specific site inspection.• Use inspection knowledge to focus the inspection on underlying causes of problems related to the entire process.• Conduct interviews at inspection sites, and develop individual findings for assigned areas identified, validated and verified during the course of inspections.• Ensure that inspection findings are valid and can be factually depicted and supported in the inspection results.• Discuss, defend, and justify the entire finding to the team leader as well as other team members.• Prepare and present oral and written inspection findings to team leaders or supervisors.• Research, collect, organize, review and analyze information before, during and after the inspection and throughout the entire process; prepare documentation of the inspection process and findings.• Communicate both technical and non-technical information to others within and outside of the organization.• Explain information developed as potential findings at the inspection site to assist in modifying inspection plans.• Develop recommendations for the development and implementation of information technology policies and procedures and to address complex issues with information technology systems and their performance.• Attend periodic audit staff meetings to discuss status of audit area. Show less

Odenton, Md

I connect with people who want to break through the wall that keeps them from forgiving someone. I assist clients by identifying the core of their issue & giving them the tools to overcome it. Together we identify their values & how to honor those values in moving forward in their lives. Using various coaching techniques & exercises, I connect with each of my clients, design a structure for our sessions, & provide tools to help them overcome challenges that stop them from achieving their goals.

In The Power of Forgiveness podcast, I discuss my personal story of how I forgave my biological mother and other stories in the Bible of forgiving family, friends, peers, and ourselves. I want to let the audience know that they can receive joy, healing and freedom from pain, anger, heartbreak and every other weight that holds them back by forgiving those that hurt them.

Beltsville, Md

Contractor assigned to U.S. Department of State, Office of Cybersecurity, Diplomatic Security. I supported the Computer Incident Response Team (CIRT) which focused on monitoring the Department’s Sensitive but Unclassified (SBU) and classified networks to ensure the integrity, availability, and confidentiality of critical IT infrastructure.• Conducted in-depth security analysis on security incidents utilizing various information and security technology systems.• Monitored and… Show more Contractor assigned to U.S. Department of State, Office of Cybersecurity, Diplomatic Security. I supported the Computer Incident Response Team (CIRT) which focused on monitoring the Department’s Sensitive but Unclassified (SBU) and classified networks to ensure the integrity, availability, and confidentiality of critical IT infrastructure.• Conducted in-depth security analysis on security incidents utilizing various information and security technology systems.• Monitored and responded to the ticket queue (Remedy) and e-mails.• Compiled daily reports and participated in incident pass-down.• Maintained documentation, process flows and technical designs. Show less

Fort Meade, Md

Contractor assigned to The Defense Information Systems Agency’s (DISA), Chief Information Office. I provided technical help desk support and assistance to contractors, civilians and military working in the Department of Defense.• Provided support to remote and local users in the areas of e-mail, directories, and Windows desktop applications, and resolved a full range of customer problems.• Troubleshot hardware and software problems and provided feedback and/or solutions to… Show more Contractor assigned to The Defense Information Systems Agency’s (DISA), Chief Information Office. I provided technical help desk support and assistance to contractors, civilians and military working in the Department of Defense.• Provided support to remote and local users in the areas of e-mail, directories, and Windows desktop applications, and resolved a full range of customer problems.• Troubleshot hardware and software problems and provided feedback and/or solutions to customers and documented the resolution activities in Remedy Ticketing System.• Coordinated with end users and provided assistance in a timely and expeditious manner.• Communicated and coordinated with internal and external Information Technology Specialists regarding the resolution of IT issues.• Configured desktops for network access and connection to local printers.• Worked with Tier II and other groups to resolve technical problems. Show less

Fort Meade, Md

Contractor assigned to The Defense Information Systems Agency’s (DISA), Mobility Program Office (MPO), I supported daily operations for global, commercial mobile device (CMD) services and the mobility program’s infrastructures on MobileIron for iPhone Operating System (iOS) and Android devices.• Procured, managed and provisioned commercial mobile devices.• Collaborated with Senior Analysts on day-to-day procurement and standard deployment of hardware and software.•… Show more Contractor assigned to The Defense Information Systems Agency’s (DISA), Mobility Program Office (MPO), I supported daily operations for global, commercial mobile device (CMD) services and the mobility program’s infrastructures on MobileIron for iPhone Operating System (iOS) and Android devices.• Procured, managed and provisioned commercial mobile devices.• Collaborated with Senior Analysts on day-to-day procurement and standard deployment of hardware and software.• Provided Tier III Help Desk and Current Operations (CuOps) support for iOS and Android CMDs provided by the Mobility PMO to Warfighters.• Communicated technical concepts, information, and service-related topics to DISA’s Chain of Command.• Participated in continuous improvement programs and provided support to the efforts of the team.• Recommended solutions, documented and implemented Standard Operating Procedures (SOPs) for Tiers I and II and subsequent SOP updates.• Provided hardware and software support to end users for tickets escalated from the Service Desk.• Assisted with IT Asset Management responsibilities, which included updating and modifying asset records. Show less

Beltsville, Md

Contractor assigned to The U.S. Department of State, I provided customer service and technical support to end users in a Windows desktop environment.• Provided first call resolution and created tickets for 844,800 calls.• Collaborated with end-users to assess their hardware, software and applications needs.• Identified and evaluated incidents and recommended solutions.• Used Windows Active Directory to update end users’ information, reset passwords, locate, and… Show more Contractor assigned to The U.S. Department of State, I provided customer service and technical support to end users in a Windows desktop environment.• Provided first call resolution and created tickets for 844,800 calls.• Collaborated with end-users to assess their hardware, software and applications needs.• Identified and evaluated incidents and recommended solutions.• Used Windows Active Directory to update end users’ information, reset passwords, locate, and unlock user’s accounts.• Created and edited end user and office mailboxes, distribution lists and security groups using Microsoft Exchange Server 2010.• Documented troubleshooting and resolution activities in incident tickets.• Escalated tickets to support groups when appropriate.• Cross-trained to provide desktop support, measured, cut, labeled, and ran cable for multiple workstations and laptops.• Created a virtual server to house drivers for network printers.• Set up connections to local network printers for multiple users.• Trained new employees on Active Directory (AD) and Remedy Ticketing System.• Gave prompt responses to the requests of clients and management and provided status updates on the requests on a regular basis.• Overseen the Remedy ticket queue to guarantee that the tickets were handled in a timely manner.• Configured desktops and laptops for network access and connection to local printers.• Assisted internal and external end users and IT specialists by phone and email and worked to resolve incidents at the Tier 1 level. Show less

Largo, Md

• Provided Customer Service Support to customers queries about Internet, Phone and Cable service.• Handled 832,000 incoming calls covering the full range of customer services in a professional manner; obtained all information for ticket resolution.• Interpreted, translated, explained, and provided applicable, accurate, and appropriate information regarding products and services, equipment, policy and procedures.• Diagnosed and resolved issues on computers, printers… Show more • Provided Customer Service Support to customers queries about Internet, Phone and Cable service.• Handled 832,000 incoming calls covering the full range of customer services in a professional manner; obtained all information for ticket resolution.• Interpreted, translated, explained, and provided applicable, accurate, and appropriate information regarding products and services, equipment, policy and procedures.• Diagnosed and resolved issues on computers, printers, phones, and televisions, digital set top boxes, DVRs, and checked TCP/IP settings, proxy servers, firewalls and IP addresses.• Reset and restored connectivity for Windows XP, Windows Vista, and Windows 7 operating systems.• Logged and tracked trouble tickets, created and assigned passwords using the Grandslam ticketing system.• Determined whether field visits were required, prepared and submitted work orders. Show less

Gaithersburg, Md

• Received and managed incoming and outgoing equipment.• Imaged, installed and tested software on new laptops and prepared them for deployment to local workforce.• Disconnected, replaced, and reconnected desktops and laptops.• Conducted manual inventory of desktops and laptops.• Setup and configured users profiles for network and application access.• Created, transferred, and restored backup files.• Installed, upgraded and maintained system and… Show more • Received and managed incoming and outgoing equipment.• Imaged, installed and tested software on new laptops and prepared them for deployment to local workforce.• Disconnected, replaced, and reconnected desktops and laptops.• Conducted manual inventory of desktops and laptops.• Setup and configured users profiles for network and application access.• Created, transferred, and restored backup files.• Installed, upgraded and maintained system and application components on desktops and laptops.• Retrieved equipment from users to be re-imaged, assigned, and updated in inventory. • Adhered to the set policies and procedures when assisting clients to guarantee accurate handling of requests. Show less

Master'S Degree, Cybersecurity, 3.5 Gpa

Master'S Degree, Cyber Security

Master'S Degree, Cyber Security

Bachelor'S Degree, Electronics Engineering And Technologies, 3.0 Gpa