Install, maintain, troubleshoots, and diagnoses PCs and/or MACs. Upgrade PCs and/or MACs hardware and software Consults and provides service support to users of PCs and/or MACs. Documents maintenance conducted on PC and/or MAC hardware and software Attends self-development training sessions. Configures PC and/or MAC hardware and software as needed Maintains inventory of database or property control of PCs and/or MACs. Trains and orients users of PCs and/or MACs software or hardware Conducts PCs and/or MACs imaging utilizing imaging software Performs other professional level specialist duties as assigned

Provided support for over 200 users and internet visitors to the www.gsccca.org website Image Dell & Gateway PC's utilizing BartPE and Norton's GHOST Backup user's data and email and transferred to new computer Setup Exchange accounts on users new or replacement computers Setup network or local printers for remote and local user Setup imaging devices remotely for users in counties Support Authority proprietary imaging software used to scan and transmit documents Image Thin Clients which are managed from within a Rapport Server Active Directory and Exchange Sever experience Create tickets in Footprints, web based ticketing software Provide the Superior Court Clerks offices throughout Georgia with on site technical support during office moves and LAN connectivity outages Travel to remote locations throughout Georgia to install Cisco equipment, ie, router, switch and backup appliance Resolve numerous viruses, spy ware, malware outbreaks on user's computer remotely Support Microsoft Office suite, ie, Outlook, Word, Excel, Powerpoint

Resolve tickets opened in clarify and vantive Connect to clients remotely using Landesk to determine and isolate issues Coca-Cola PC Refresh of 2000 IBM Thinkpads & M52 desktops Staged machines using Norton Ghost and Connected Data retrieval Retrieved and reconfigured clients Lotus Notes Backup of user personality and locally saved data from a single PC to a repository Restore the user personality and locally saved data from a single PC to a repository Restored users rights and permissions in Active Directory

Monitored helpdesk queue and respond promptly to tickets Utilized Windows Remote Desktop or WinVNC to resolve numerous issues remotelyBuilt, maintained, and repaired over 500 computers systems for Fayette County, GA to improve speed, reliability, and efficiency of operation Installed & terminated Category 5 voice and data jacks Installed Windows XP and Windows NT workstation operating systemsConfigured TCP/IP, WINS and DNS settings Upgraded Windows NT machines to Windows XP Reduced stress levels of customers by adopting a cooperative attitude and positive approach to every task and assignment Created new user accounts Active Directory and Exchange

Supported Wachovia Bank during merger with Desktop Support and Data Collections Disconnected and reconnected over 500 Personal computers and printers Provided Helpdesk support for connection, email, and printer configuration Resolved numerous login and connection issues Installed & terminated Category 5 voice and data jacks Referred to by project manager as a "asset"

Conducted cable system audits for unauthorized customer hook-ups by performing ground observations, and pole climbing Disconnected illegal cable connections and removed drops from locations where illegal connections were detected Completed audit of systems with 100% QA approval

Answered incoming calls regarding installation of their new EarthLink DSL and dial up software Guided customers threw the proper procedure required to install their software and connect to the Internet, i.e. (POP) Post Office Protocol Resolved numerous escalated calls without referring to a supervisor

Performed signal support function which included technical assistance and training for user operated communication equipment Operated and sustained 100% accountability of communications equipment valued at over 300,000 dollars Managed and accountable for welfare of soldiers in my squad Responsible for monthly counseling, daily accountability and job performance of subordinates Maintained accountability of highly cryptic materials Manned radio relay stations enabling units to communicate over great distance using Amplitude Modulation. Provided communications link on numerous exercises.