Directs, assesses, monitors operational activities by performing the following duties personally, as well as through supervisors. Oversight of daily operations to include staffing assignments, monitoring of functional safety, adherence to company policy while maintaining a professional manner with both internal and external customers. Drive excellence through appropriate disciplines when needed, address, and handle employee evaluations. Use appropriate customer technologies to support Safe and on-time operations to include individual carrier SOP.

Assist in the preparation of the operating budgets for the following year for prior approval by the General Manager. Efficient Resource Planning (workforce, equipment). Ensure service levels achievement are met; maintain close and productive business relationships with customers, and various control authorities such as Airport Management, Customs, and Immigration. Establish strong leadership within all supervisors and ramp employees through excellent communication skills and a positive work environment. Monitor and control performance KPIs such as baggage delivery/handling, on-time arrivals/departures.Moreover, ensure they are within established goals. Ensure that there are effective planning methods and procedures in place to ensure that there are adequate resources, both workforce, and equipment, to meet operational needs. Implement, maintain, and closely supervise all safety and security measures related to people, equipment, facilities, and aircraft involved in the operation. Solves conflicts/irregularities and takes appropriate action.

Coordinate with team leaders, operations agents, couriers and clerical processing staff to consistently meet service standards and performance within budget parameters. Coordinate shift operations to meet operational demands at a high service quality. Respond accurately and make prompt and effective decisions to address any issues encountered during the shift operation. Meet with team leaders to discuss and determine route requirements and resource allocations. Monitor E-mail messages, initiates follow-up action or ensures the Duty Manager / Operational Supervisor on the next shift is informed. Monitor operations to ensure service procedures and performance standards are met and have been implemented. Ensure close communication and co-ordination between different functions as a result to maintain the operation efficiency. Responsible for maintaining the FTE expenses as a result to optimum the usage of manpower. Monitor cash collections for outbound and inbound consignments. Regularly coordinate equipment checks to initiate proactive maintenance in cases of potential failure. Enforce the shipment security measures and controls

As the Area Manager of BAGS, I operated; LAX (Los Angeles International Airport), Long Beach Municipal Airport, San Diego Airport, San Francisco International Airport, Palm Springs International Airport. The division includes Skycap (Curbside Check-In), Wheelchairs, Cruise ship Operations, Bag & Coat Check at the Los Angeles and San Diego Convention Center, Remote Airline Check-In (RAC). Role and Responsibilities: Forecast and Plan Weekly, Monthly and Annual Budgets, and Spending plans. Also, Safety Coordinator and Lean Manufacturing of existing processes and procedures. Organize Fundraisers and Sponsorships for Business Partners and Non-Profits Organization on behalf of Bags, Inc.

Oversee daily LAX operations for the organization Prepare and manage operating budgets, facilitates and controls inventoryReview and provide analysis of weekly operations performance to Senior ManagementDevelop and implement improvements to existing policies and proceduresCreate work schedules and evaluate 400+ employees on their job performanceCreate positive work environment and establish incentivize programs for increased employee productivity

Responsible for leading and directing all dish room, liquor/beverage process employees.Ensures quality production standards are maintained for all accountsMaintains Company policies and procedures as well as specification books for airline customers and serve as a knowledgeable resource relative to those policiesResponsible for safety, quality and compliance with customer specifications and regulatory requirements and company policies and procedures.Work with management staff to improve performance of the unitTrains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food costsResponsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions.

Manage day-to-day operations for shiftReview and provide analysis of weekly shift performance to Senior ManagementConduct safety training programs for all employees and perform daily safety evaluations Responsible for ordering supplies for maintenance crew