Dwayne Panganiban Email & Phone Number

● Manages performance and daily operations of a team of recruiters, and directs them to meet/exceed goals defined with clients● Develops and manages tactical sourcing and recruitment strategies, in partnership with the operations manager and client manager● Ensures successful implementation, continual operation and success of accounts, by collaborating with different work groups● Build recruiters’ competencies in sourcing and recruiting, according to the needs of their industry/client● Assists client managers in maintaining positive client relationships● Other duties includes employee development, reports generation and analysis

● Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc.● Conducted phone interviews to pre-screen candidates, verified their qualifications, availability and compensation requirements; documented these interviews● Set up interviews between candidates and hiring managers● Involved in recruiting passive candidates, through phone calls, emails and general relationship-building.● Made recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions

● Utilized various collection strategies to locate right parties in order to negotiate payment arrangements on high collectability or value accounts.● Negotiated payment terms and methods when right party is reached. The process often requires reviewing the account information in database, and/or asking probing questions of the consumer in order to better understand potential objections to payment.● Overcame stalls and objections and suggested money sources for debt payment.● Utilized payment options (credit cards, direct checks) and secured this information so that administrative services can process.

● Activated Customer’s Debit Card Account.● Opened customer accounts by recording account information.● Maintained customer records by updating account information.● Resolved product or service problems by clarifying the customer's complaint by determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.