John Carl Benjamin Email & Phone Number

Makati City, Philippines

• Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc.
• Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews.
• Sets up interviews between candidates and hiring managers.
• Is involved in recruiting passive candidates, through phone calls, emails, and general relationship-building.
• Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

Makati City, Philippines

• Handled Social Media support agents as a team leader.
• Assisted the agents regarding their questions and clarifications about the account process or employment.
• Monitored agents’ reliability, productivity, resolution rate and quality.
• Assigned to do coaching with the agents regarding their performances.
• Made interval reports stating the total volume and handled cases daily.
• Assigned to monitor the hourly volume of transactions routed through Salesforce.