Vanessa Mae Ploteña Email & Phone Number

Philippines

• Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc.
• Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews.
• Sets up interviews between candidates and hiring managers.
• Is involved in recruiting passive candidates, through phone calls, emails, and general relationship-building.
• Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

Pasay, National Capital Region, Philippines

• Client Care Support
• Supported Visa clients around the world.
• Was a key internal partner to product and technology, development and successful deployment of Visa products and services.
• Hosted critical services that support the broader Visa Rules management, cardholder disputes, compliance, client testing and configuration, and client tools.
• Supported Visa DPS businesses.
• Handled calls for payroll, gift cards, risk and fraud management, dispute calls and includes case creation for disputes.

Cebu, Central Visayas, Philippines

• Handled customers bank policies, procedures and concerns regarding transactions and processing financial applications for grants and loans.
• Handled billing reviews, credit card concerns and all other card concerns.

Bacolod, Western Visayas, Philippines

• Catalogue Order taking Specialist/Customer Service Representative
• Handled manual order taking, cancellations and tracking of deliveries for Sears Canada customers.
• Assisted customers online and walk them through web concerns if they are making their order through Sears Canada website. Chat Support Representative
• Handled general and billing concerns.
• Assisted in providing usernames, password reset, website walkthrough, phone billing and cable concerns of Comcast customers through chat.
• Handled 4-5 customers through chat at the same time.

Bacolod, Western Visayas, Philippines

• Tier I Chat Support
• Handled general and billing concerns.
• Handled providing of usernames, password reset, website walkthrough, phone billing and cable concerns of Comcast customers through chat.
• Handled 4-5 customers through chat at the same time.
• Does outbound calls to check connectivity and phone services issues.
• Handled minor troubleshooting of internet, phone and cable issues for Comcast USA customers.

Bacolod, Western Visayas, Philippines

• Customer Service Representative I
• Handles inquiries and billing concerns for internet, phone and cable of Sprint USA customers.
• Assists with upgrade and downgrade of services and upsells services to customers.