Dwayne Andrews Email & Phone Number

Hull, England, United Kingdom

Identify is a middle and senior management recruitment business, we provide top level services to a wide range of client sectors helping them to grow their business.We recruit across a variety of sectors including supply chain & procurement, operations, commercial and accountancy, with a specialist executive search facility headed by our directors.Our Identify Delivery model allows us to provide our clients with dedicated account managers while offering a consistent service… Show more Identify is a middle and senior management recruitment business, we provide top level services to a wide range of client sectors helping them to grow their business.We recruit across a variety of sectors including supply chain & procurement, operations, commercial and accountancy, with a specialist executive search facility headed by our directors.Our Identify Delivery model allows us to provide our clients with dedicated account managers while offering a consistent service through our specialist sourcing team.We help our team to grow to their true professional potential, we provide ongoing training, improving social skills, career opportunities and the ability to earn a good living.If we were to look at our business at it’s most basic function and ask the question why? The answer is quite simply, we exist to help candidates identify their next career move, and for businesses to continually improve by attracting the best talent, who make a positive difference to the UK market place. Show less

Hull, England, United Kingdom

Was tasked with transacting sales across new and used cars. Before joining, Customer Satisfaction Index scores for MAZDA had been below par; therefore, one was responsible for turning this around. Numerous sales courses and product placement events had been completed in order to achieve this goal.--- ACCOMPLISHMENTS ---• SALES - Total sales accumulated to £2,947,587.• DEALER LEAGUE - Mazda franchise was ranked 42nd out of 120 dealers. (UPDATE)• MOTABILITY SPECIALIST –… Show more Was tasked with transacting sales across new and used cars. Before joining, Customer Satisfaction Index scores for MAZDA had been below par; therefore, one was responsible for turning this around. Numerous sales courses and product placement events had been completed in order to achieve this goal.--- ACCOMPLISHMENTS ---• SALES - Total sales accumulated to £2,947,587.• DEALER LEAGUE - Mazda franchise was ranked 42nd out of 120 dealers. (UPDATE)• MOTABILITY SPECIALIST – Specially trained to look after customers with disabilities.• MYSTERY SHOP – Highest Mazda mystery shop score branch has received at 90.5% in 2019 Q1. --- TASKS/SKILLS ---• Qualify Clientele and Set Agendas• Ensuring Showroom met Franchise Standards.• Up-selling & Cross-selling • Capture/Inputting Customer Information onto EnquiryMax (CRM System)• Conduct Car Appraisals• Understanding of FCA Practices when Selling Motor Finance• Gather Settlement Forms• Show Customers our Stock Selection • Arrange & Accompany Customers on Test Drives • Present & Negotiate Deals• Create Drive-away Insurance Policies• Manage Handovers • Generate New Leads & Build Customer Database through Prospects• Tagging cars Show less

Hull, England, United Kingdom

Formal menswear store with turnover of £402,892. Store saw many staff shortages from day one. Extra responsibility was taken on to ensure managerial tasks were completed and the store could trade efficiently. Being able to resort to previous experience and train staff proved pivotal during this time. --- ACCOMPLISHMENTS ---• SALES – Annual sales accumulated to £127,314. Highest store contribution percentages of any employee throughout all outlet stores. • MYSTERY SHOP -… Show more Formal menswear store with turnover of £402,892. Store saw many staff shortages from day one. Extra responsibility was taken on to ensure managerial tasks were completed and the store could trade efficiently. Being able to resort to previous experience and train staff proved pivotal during this time. --- ACCOMPLISHMENTS ---• SALES – Annual sales accumulated to £127,314. Highest store contribution percentages of any employee throughout all outlet stores. • MYSTERY SHOP - Scored 100% approval rating consecutively for periods Q1 & Q2.• CUSTOMER EVALUATION - Received several customer feedback letters praising in-store service.--- Tasks & Skills ---• Transferring and Recalling Stock• Performing Weekly Stock Counts• Delivering Banking• Collecting Deliveries• Barcoding• Ordering Stock• Completing Weekly Admin Reports• Inputting Sales/Footfall Figures (Realm)• Banking Reconciliation• Liaising with External Tailor• Overseeing Shop Floor Replenishment• Assigning Back of House Tasks• Overlooking Promotions• Conducting Audit Checks (via SKU Checks)• Reporting Accidents• Interacting with Centre Management Team Show less

Hull, United Kingdom

Responsible for: ensuring the safety and welfare of all spectators within the stadium, advising and assisting spectators, dealing with problems and enquires, conducting searches.

Hull, United Kingdom

Casual menswear store with turnover of approximately £400,000. Supported Store Manager effectively by managing team to deliver on store targets and KPIs. Always provided excellent levels of customer service. Contributed to the achievement of sales targets set for turnover, gross profit, payroll budget and stock loss.--- ACCOMPLISHMENTS ---• £4120 saved during an eight-month period through dissecting monthly staff budgets • £100 rewarded to the branch for coming second in the… Show more Casual menswear store with turnover of approximately £400,000. Supported Store Manager effectively by managing team to deliver on store targets and KPIs. Always provided excellent levels of customer service. Contributed to the achievement of sales targets set for turnover, gross profit, payroll budget and stock loss.--- ACCOMPLISHMENTS ---• £4120 saved during an eight-month period through dissecting monthly staff budgets • £100 rewarded to the branch for coming second in the company for Christmas 'KPI' sales. • Oversaw the successful store transition from Prospect Centre to Princes Quay in May 2016.---TASKS/SKILLS ---• Assisted Store Manager in analysing and managing profit/loss reports on quarterly basis.• Adjusted controllable costs accordingly to achieve company targets.• Created cost-effective rotas in accordance with staffing budgets.• Trained staff on latest clothing products in order for them to sell more effectively.• Conducted fixture analysis to monitor sales and improve visual merchandising.• Understand and introduce promotional campaigns into store.• Staff Appraisals (i.e. conducting one-to-one assessments, understanding employees on a personal level).• Talent & Succession Management (i.e. recognising employee strengths, identifying their ambitions, filling key roles).• Conducting Skills Audits (i.e. measuring staff skills based on scalability, spotting gaps, addressing areas for improvement). Show less

Responsible for: ensuring the safety and welfare of all spectators/participants, advising and assisting spectators/participants, dealing with problems and enquiries, dealing with public transport.

Ba (Hons) Business Management & Information Technology

Activities and Societies: University Rugby Union Team (Scarborough Campus)

Btec National Diploma, Information Technology