Manage a team of skilled and dedicated engineers to deliver a first class service to our customers in the public and private sectors. Managing the resourcing of first line and second line support and escalation of issues internally and with third party vendors. As a Checkpoint Certified Security Expert (CCSE) with a very broad range of experience and skills I deliver and support technical solutions and projects.Skills and Experience :CMI Recognised Management Skills… Show more Manage a team of skilled and dedicated engineers to deliver a first class service to our customers in the public and private sectors. Managing the resourcing of first line and second line support and escalation of issues internally and with third party vendors. As a Checkpoint Certified Security Expert (CCSE) with a very broad range of experience and skills I deliver and support technical solutions and projects.Skills and Experience :CMI Recognised Management Skills AwardCloud Based Web / Mail services (Messagelabs , Mimecast , Scansafe)Checkpoint Security Technologies / Firewall / VPN / Remote Access / Identity AwarenessVMWare - Vsphere / Esxi HyperV Environments and Replication P2V conversion Microsoft Server 2003 upwards 2012 / Group policy and Active Directory EnvironmentsNetworking / TCPIPDatacentre and HostingLinux Troubleshooting and DiagnosticsServer Hardware Support and Maintenance RAID / Firmware / UpgradesConnectivity Internet / MPLSBackup Technologies / Barracuda / Backup Exec / Veeam / Altaro HyperV Additional responsibilities are managing the resourcing of the technical support team and tracking internal and customer technical problems and projects. Ensure the team has the skills to support incoming projects and to lead on technical projects, assist in the support and resolution of more challenging customer issues. Reporting to company directors to deliver on company priorities. Show less

CallPilot Messaging Unified Messaging that converges voice, fax and email to the desktop.Resolving configuration, installation and upgrade errorsWindows Event logs / SMTP IMAP SLEE AML trace analysis

Microsoft Office Communications Server (OCS) 2008-2010Gained MCSE status to support OCS Integration activitySLM Instant Message to SMS gateway advanced troubleshootingCallPilot Messaging 2007-2010Unified messaging that converges voice, fax and email to the desktop.Resolving configuration, installation and upgrade issuesWindows Event logs and SMTP IMAP SLEE AML trace analysisTeam Leader Multimedia Communications Server… Show more Microsoft Office Communications Server (OCS) 2008-2010Gained MCSE status to support OCS Integration activitySLM Instant Message to SMS gateway advanced troubleshootingCallPilot Messaging 2007-2010Unified messaging that converges voice, fax and email to the desktop.Resolving configuration, installation and upgrade issuesWindows Event logs and SMTP IMAP SLEE AML trace analysisTeam Leader Multimedia Communications Server 5200/5100 (SSL) 2005-2007 A Unified Communications product providing Audio/Video calling and Conferencing, Instant Messaging, Web Collaboration and Call Routing capabilities based on SIP.Team Leader responsibilities for EMEA distributed support modelSun V100 and N240 standalone and hot standby configuration IBM BladeCente hosting Meetme Conferencing, Voicemail and Web Collaboration ConfigurationSIP (RFC 3261) and SDP trace collection and analysis Audiocodes 3200 Gateway, ERS8600 layer 3 router configurationNetwork tracing and analysis for voice quality issues i.e. jitterMentored other engineersBT RT1000 Call Centre MIS 2003-2010HP-UX based product enabling live queue information to supervisor, allows load management, collects and reports management statistics.24/7 pager support on Rota for out of hours business critical issuesSupernode Data Manager 2001-2004Product Prime. Carrier grade platform connected DS-512 to CS2K switch for collection of Billing records and lawful interception and access point to other elements in the network.Motorola FT AIX Unix based platformMCI Worldcom National On-site upgrades & SupportWorked with BT C&W NTL Vodafone Digital PowerLine (DPL) 1999-2001Internet communications over electricity network.Norweb of Manchester.EMEA wide Installation and commissioning and Demo technical SupportLinux Shell scripting and Statistical Performance Monitoring Show less

A field based service engineer. Resolving customer issues raised through the technical response centre efficiently in contractual time-scales. A technical consultant advising on new projects, installations and sales opportunities. Promotion to Field Services Manager with Responsibilities for a small team Windows NT Server 4 / SBS Server / Exchange / Novell Netware / SCO UnixNetwork cabling fault finding including UTP, STP, BNC and SerialServer / PC / Peripheral… Show more A field based service engineer. Resolving customer issues raised through the technical response centre efficiently in contractual time-scales. A technical consultant advising on new projects, installations and sales opportunities. Promotion to Field Services Manager with Responsibilities for a small team Windows NT Server 4 / SBS Server / Exchange / Novell Netware / SCO UnixNetwork cabling fault finding including UTP, STP, BNC and SerialServer / PC / Peripheral Installation, Upgrade and Maintenance Show less

Customer focused technical support engineer working closely with BP personnel to ensure the smooth running of their IT systems working closely with executive and standard users.On-Site Desktop, Laptop, Microsoft Office, Email and Remote Access SupportSuccessfully completed the Common Operating Environment (COE) Project migrating user H/W data and Operating System from DOS and Windows 3.11 to Windows 95PC and Server H/W Upgrades and Maintenance