Dwayne Benjamin. M.S. Email & Phone Number

San Francisco, California, Us

San Francisco, California, Us

San Francisco, California, Us

Chicago, Illinois, Us

Durham, North Carolina, Us

Newton, Massachusetts, Us

Responsible for assisting in managing all facets of the housekeeping department, laundry, dry cleaning and uniform room and public areas. Responsible for inventory control, budgeting, associate development and training, staffing and maintaining quality based on hotel standards and objectives.485 rooms and 50,000 square feet of function spaces

New York, Us

Managed line staff of 60 including room attendants, housemen, seamstress, engineers and minibar attendants in a 168 rooms union propertyTrain new housekeeping line staff and ensure compliance with company policies and procedures Coordinate and lead special projects with engineering, sales, food and beverage, and guest services Manage rooms and public spaces inspection program to ensure line staff compliance with housekeeping standardsDaily opening of the housekeeping department including preparing task assignments for all line staff including room attendantsConduct internal audit reports for loss preventionReconciled minibar and laundry charges on guests accounts

New York , Ny, Us

• Assures that front desk is covered and maintained at all times• Reviews arrivals and departures for guest preferences to ensure customer satisfaction. • Checks guests in and out of hotel and summons bellman or other assistance if needed.• Provides information and acts as a resource of services to guests or hotel visitors by making restaurant reservations/suggestions, arranging car services, giving directions, etc.• Operates switchboard and handles telephone calls and wake up calls, as required.• Manages guests requests through the call center and dispatches appropriate response. • Utilizes HotSos to dispatch team members to take care of service requests.

New York, New York, Us

Answered and directed internal calls, identified guest needs and handled requestDispatched attendants and other hotel staff with the use of HotSOSMonitored Opera on a daily basis to acquire all available information about arriving and in house guest; reviewed guest expectations to ensure correct problem resolution based on past experiencesAnswered guests' questions and assisted them with their needs, ensuring all request were followed through and completedHandled VIP treatment program and repeat guest program including amenities and profile information, execution of amenities and special requestsFollowed all accounting procedures according to guidelines to ensure proper revenues and payment on accounts were received and creditedHandled guests' complaints and took action to resolve problemsProvided front-desk support as needed Provided support to banquet and event staff as neededFacilitated guest room upsells

Master'S Degree, Hospitality Administration/Management

Bachelor Of Science - Bs, Hospitality Administration/Management