I oversee, develop and execute human resource strategy in support of the overall business plan and strategic direction of the governor and legislative Agency. I specialize in the areas of succession planning, talent management, change management, organizational and performance management, training and development, employee relations consultation and guidance and compensation.

Purchased and managed a franchise developing instructional workshops in STEM subjects targeting elementary schools and classrooms I also facilitated micro-learnings for professional teams and organizations in leadership, employee relations, team building, performance management and personality studies.

Reporting to senior management, I oversaw all HR operations and processes supporting the mission of national manufacturing and retail sales operation. Developed and improved processes in areas of talent acquisition, employee relations, compliance, compensation, safety, performance management, corporate communications, training and development, diversity and inclusion, compensation and mitigating employment litigation risks.

Managing confidential employment issues and investigations in order to identify and correct obstacles to an engaged work culture such as turnover, performance and compliance. Findings were then used to provide leadership clarity and guidance on strategies to support team members more effectively and reduce risk.• Working collaboratively with supervisors and managers, to provide expertise and proven strategies for resolving significant employee relations, performance management and other workplace policy issues. • Conducting accurate and timely workplace investigations regarding significant issues and reporting to management on findings and suggested actions pursuant to workplace policies and employment law. • Reviewing and assisting managers in drafting documentation and communicating documentation (e.g., coaching, corrective action, performance improvement, and disciplinary decisions.) • Keeping informed on current federal and state employment laws including ADAA, USERRA, FMLA, EEOC and FFCRA. • Managing, guiding and mentoring ER Specialists and Coordinators.

Providing oversight and support of HR initiatives in the areas of workplace culture and organizational excellence: • Partnering with executives to recommend and facilitate HR best practices supporting strategic objectives of quality, culture and compliance. • Managing complex workplace matters such as complaint investigations, legal risks, conflict resolution, cultural assessments, performance, employment actions and compliance. • Developing and delivering engaging training and workshops on subjects related to business mission and culture (talent development, quality improvement, succession planning, respectful workplace and compliance).

Effectively resolving employee relations’ issues by: • Conducting workplace investigations, reporting and providing guidance and oversight to resolve and minimize compliance risks. • Developing, interpreting and applying employment laws, rules and policies in order to train and guide leaders on reducing turnover and compliance risks while creating an inclusive, diverse, engaging and accountable work culture. • Providing leadership and employee consultation on issues of performance management, respectful workplace, legal compliance, reductions in force and other employment priorities. • Mediating and resolving workplace issues advocating for effective dispute resolution strategies.

Identifying and resolving significant workplace issues by:• Receiving, assigning or managing internal employee complaints. • Conducting thorough and diligent workplace investigations and providing leadership guidance and assistance to resolve workplace issues, increase employee engagement and reduce turnover. • Developing and delivering training workshops on various leadership topics such as performance and behavior management, respectful workplace and other identified leadership strategies needed in supporting an engaged and productive workforce.

Collaborating with all levels of leadership to manage and provide guidance on issues of employee relations, employment law, leadership development, communications and compliance. • Investigating workplace issues and complaints and providing recommendations to senior leaders and HR business partners on workplace policies and strategies to mitigate legal risk and align workplace culture with key company objectives. • Directed and supported HR managers in the areas of performance management, corrective and disciplinary matters, documenting, written and verbal communication, and other areas as needed. • Assisted legal counsel with responding to litigated workplace.

Providing expertise and support for HR initiatives in the areas of workplace culture and organizational Conduct inquiries, investigations and mediations on various employment issues (e.g., ADA, or EEOC, sexual or general harassment and due process) and guide management toward appropriate resolution. • Developing, interpreting and advising on department policies, procedures and actions to assure effectiveness and compliance with state and federal employment workplace rules and procedures. • Performing assigned HR tasks to include leadership development, employee wellness programs, investigations, training and development, problem solving, compliance, compensation, talent acquisition and onboarding and other workplace engagement objectives. • Developing and delivering training workshops on various leadership topics such as performance and behavior management, respectful workplace and other identified leadership strategies needed in supporting an engaged and productive workforce.

I planned, designed, taught and assessed third and fourth grade curriculum to students with various learning styles and abilities. I lowered the obstacles to learning by creating an engaging and safe atmosphere that celebrated and empowered the skills of each child, welcoming the community as part of the education experience, and incorporating music, drama and technology into daily instruction.

 I consistently demonstrated fundamentally sound claim handling by achieving compliance in the areas of investigation, documentation, coverage, loss assessment, and case management. I delivered superior customer service and satisfaction through effective interactions with insureds, parties, vendors and legal counsel. I provided accurate and timely expense and loss assessments from first and third party auto accident, injury and liability claims and made decisions regarding payment amounts and claim settlements to include timely and appropriate written and verbal communication throughout settlement process. I executed appropriate strategies to bring early resolution to assigned claims. I recognized and properly addressed issues of coverage, potential fraud, and subrogation. I kept all files on a current diary system in order to timely monitor new developments, follow up on outstanding requests, update management, and respond to all other diary activities. +