Dwayne Morgan Email & Phone Number

North Charleston, Sc

North Charleston, Sc

• Maintained IT assets at three locations to include 100+ computers, 100+ network telephones, 18 printers, 4 servers, 3 firewalls, and 8 switches…reloaded or reconfigured software and replaced equipment as needed• Relocated / connected 60+ computers, 60+ phones, and 14 printers to facilitate entire clinic move• Established electronic fax capability and managed all numbers and accounts for 40+ users

Charleston, South Carolina Area

• Oversaw tenant interviewing, background checks, lease management, insurance, and tax accounting• Directed maintenance, major repairs, and daily operations• Managed utilities, collected rent, and conducted tours of the property for prospective tenants

Charleston, South Carolina Area

• Agile SDLC business analyst for the web development team; define and documented system requirements, created test cases, and analyzed test results to build a customer facing issue / messaging application and a business facing credentialing application• Provided IT guidance, onsite system administration, and requirements analysis to the ProviderRelations, Clinical Operations and Finance business units• Trained the provider credentialing staff on how to use the provider credentialing application• Trained call center staff on how to help customers access claims and benefits information and trained the pharmacy business partner staff on how to handle customer formulary authorizations• Served as liaison for internal clinical staff, internal IT team, and external business partners to facilitate the upgrade of their patient care coordination and decision-making application

Shaw Air Force Base, Sc

• Supervised / mentored staff of nine project / requirements managers• As program manager, led weekly project and requirements reviews with four overseas locations• Developed IT requirements policy and procedures for teams at 14 sites; processed and completed2,745 requirements in three years• Worked with infrastructure engineer to ensure common technical solutions were used at multiplelocations which met BICSI (Building Industry Consulting Service International) standards• Reviewed 91 project support agreements for 10 sites in Southwest Asia; ensured projects would meet requirements and engineering and installation actions were standardized

Aviano Air Base, Italy

• Project Director for six project managers and nine requirements contractors• Received and validated all IT and telecommunications requirements for Aviano Air Base, Italy• Procured $220K in network equipment and established applicable service level agreements• Identified requirements and assisted the engineering team with the design of a 400+ user, $1.2M local and long-haul telecommunications network which established the USAF Global Hawk unmanned aerial vehicle mission on Naval Air Station Sigonella, Italy

Aviano Air Base, Italy

• Supervised staff of 25 network and long-haul telecommunications professionals• Managed VoIP implementation project; established backup power and network security pre-requisites for all requirements, saving the base over $156K the first year in long distance fees• Directed a $1.1M fiber optic and wireless LAN installation project; provided network connectivity to 33 hardened aircraft shelters• Led project to repair backup power, established remote monitoring, and installed an intrusion detection system for the base telecommunications technical control facility; enabled sustainment of non-24hr operations after 33% workforce cut

Naval Supply Activity, Manama, Bahrain

• Met with Djibouti (Africa) Telecom engineers to assess their new commercial long-haul fiber network and ensure they were able to meet government requirements• Reviewed 29 telecommunications contracts for accuracy; located and corrected one performance parameter error to ensure proper leasing actions

Charleston Air Force Base, South Carolina Area

• Led a nine-person network infrastructure team responsible for maintaining Charleston Air Force Base’s $22M LAN/WAN connectivity• Created network diagrams, disaster recovery plans, and risk analysis reports necessary to gain certification and accreditation for the base secure LAN• Identified local connection requirements for DoD Multi-Service Provisioning Platform upgrade project; consolidated circuits from four platforms to one and provided a 10-fold bandwidth increase

Royal Air Force Base Molesworth, Uk

• Activated, deactivated, or modified over 400 long haul telecommunications circuit requirements; managed project to transition all circuit connectivity from microwave transmission systems to commercial and government owned ATM and SONET systems• Built hundreds of cables (x.21, RS530/449, v.35, g.703, EIA 568A/B) required for circuit installation and modification

Bachelor Of Applied Science (Basc), Information Systems, Project Management, 4.0

Continuing Education - Data Communications Analyst

Training consisted of the following courses: • Team Building • Problem Solving • Decision Making • Cisco CCNA • Security+ • Network+ •.

Associate Of Science - As, Avionics Maintenance Technology/Technician, 4.0

Associate Of Science - As, Electrical, Electronics And Communications Engineering, 4.0