Dwayne Miles Email & Phone Number

San Francisco, California, Us

Conduct HR investigations including high risk/high profile executive investigations and escalations. Process includes: collecting and analyzing facts, applying relevant laws, policies and past practice to reach conclusions, recommend and influence management actions. May partner with internal Employment Attorneys and other internal investigative bodies, as vital.Partner with other ER team members to discuss insights/approaches and make recommendations that align with our culture and values.Combine critical thinking with shown operational execution while passionate about details and drives forward with core values, empathy, and inclusivity.Partner with a varied community of team members at different levels within and outside of the ER / HR function.Track record of achieving results in ambiguous situations and under pressure.Operate and mentor with compassion and comfortable in the “gray” areas.Collaborate and partner with HRBPs, ER leadership, internal Employment Attorneys, ER Performance Improvement team, HR partners, and HR Shared Services organizations to achieve high quality, seamless HR partnership.Maintain required documentation, including intake and investigative notes, supporting documents and final reports.Track, report and analyze case trends applying a Salesforce technology-based case management system.Lead and participate in ER-related projects

Beaverton, Or, Us

Supports Nike’s Operations & Technology Teams.Supports cases in US, CA, and UK.Serves as a subject matter authority and partners with employees and business leaders to provide resources and mentorship when sophisticated workplace issues arise.Demonstrates leadership and initiative by mentoring others and using sound analysis to suggest proactive solutions to address business needs.Approaches work proactively and in a consultative manner by educating employees and managers at each touchpoint.Conducts workplace investigations.Provides advice and counsel to the business and HR leaders.Conducts training on Employee Relations policies/processes, work on projects, calibrate cases with ER Team Members and use data to identify trends.

North Chicago, Illinois, Us

* Provided expert consultative and problem solving services to managers, employees, Business HR and OEC partners regarding HR policies and practices.* Independently resolved policy & practice inquiries, performance management, workplace accommodations, ER investigations, and other assigned cases.* Created and delivered ER training to a variety of audiences in the business.* Considered the subject matter expert on a broad range of ER policies and practices.* Supervised day-to-day tasks of exempt and non-exempt staff when necessary or as requested by management.* Expected to be a leader within the Employee Relations department and looked to assist with training and mentoring other Employee Relations team members.

Philadelphia, Pa, Us

• Provided daily HR support to client group (indirect retail, retail stores and direct sales) including heavy employee relations, performance management, compensation, and compliance with HR policies and procedures.• Conducted assigned complex employee investigations and investigate informal open-door concerns.• Provided ongoing coaching and feedback to leaders to elevate their managerial effectiveness.• Designed a regional Reward and Recognition program to recognize leaders for performing above and beyond normal duties.• Proven track record for effectively handling employee relations activities such as employee advocacy and conflict resolution.• Participated in action planning initiatives with leaders regarding eNPS survey results.

• Recognized by Senior Leadership as an expert employee relations investigator in U.S. and Canada.• Assigned and completed complex employee investigations and analyzed investigative case data for trends and recommended solutions.• Provided oversight and direction to Managers in the investigation of any internal complaints of discrimination, sexual harassment, and other employee/manager matters.• Created an entry level manager Employee Relations Workshop, which was implemented company wide and helped reduce the number of employee relations issues year over year.• Created and implemented a company-wide Investigative Writing Technique Workshop and a region wide training on Investigative Interviewing Technique best practices.• Participated in the development and implementation of Employee Relations policies, procedures, programs, and other employee/manager matters.• Created and led the Cultural Assessment Process for the region, led the annual Employee Survey Action Planning initiatives for the region, and designed an Engagement Strategy which helped improved employee retention.• Selected as a Master Trainer for Conduct and Performance Management for the region and served as a subject matter resource for Field HR Business Partners and HR Managers in employee relations, reward and recognition, and engagement.

• Recognized by Senior Leadership as an expert employee relations investigator.• Conducted employee complaint investigations in a timely and appropriate manner• Devised and implemented an efficient process for leave of absences and reasonable accommodations.• Organized monthly manager training meetings for policy and procedure education and updates.• Established and maintained relationships with universities and organizations to build a talent network. • Sourced and Selected internal and external candidates for non-package handler positions (Exempt and Non-exempt).• Managed the duties and responsibilities of direct reports (HR Associates).• Participated in hub and station employee relations cultural assessments, and engagement meetings.

• Recognized by Senior Leadership as an expert employee relations investigator.• Served as employee advocate for fairness and consistency within organization.• Conducted assigned employee investigations and investigate informal open-door concerns.• Provided consultation and direction to management and staff for assigned job groups regarding employee relations activities, conflict resolution procedure, corrective and disciplinary actions, terminations, and other employee matters affecting employee relations.• Participated in hub and station employee relations assessments, and engagement meetings

Milan, Italy, It

· Provide exceptional level of service to managers and associates · Providing consultation to managers, and associates on policy interpretation, counseling associate development, and terminations· Assist managers with resolving issues with risk assessment· Consult with managers to implement HR strategy and to build business relationships· Handle extreme issues with composure by addressing the situation objectively.· Research, draft, and compose correspondence, policy proposals, and department communications· Recommend policy revisions based on current store trends and legal changes· Provide support to Associate Relations and Human Resources team through proactive oriented projects, task forces, and initiatives· Investigate prior issues and resolutions ; and pull data for risk assessments and trends· Identify, compile, and analyze relevant HR trend data, prepare reports, and present conclusions· Identify when the manager’s involvement in the Luxottica Service center· Attend store visits to gain knowledge of operations

Louisville, Kentucky, Us

• Supervised a team of 10-12 Web Specialists • Assist with interviews for potential Web Specialists Candidates• Achieved the Shining STAR Award for my outstanding contributions to the Web Team• Conduct side-by-side mentoring• Facilitate team huddles and meetings• Conduct Training classes• Track and trend data for process improvements and team training needs• Resolve escalated issues• Attend group-level focus groups• Participant on the Web Process Validation Team• Drive Team Production• Support associates with web related issues• Create Dashboard presentations for specific groups• Perform Quality audits for associates• Assist with the Humana Education Fair

Louisville, Kentucky, Us

• Responded to inbound Humana member phone calls regarding benefits and medical claims• Assist customers with web navigation via www.humana.com• Unlocked Member’s User ID and password for www.humana.com• Answered Member’s health insurance questions via emails

Louisville, Kentucky, Us

• Assisted Prospective Humana members with questions regarding possible Human Resources benefit plan options• Responded to inbound customer service calls regarding Humana Members medical claims

Us

• Provided a wide variety of administrative and staff support services to various HR areas, administering programs, projects and processes that will create positive and efficient experiences for associates• Provided Recruitment and selection assistance• Participated in special projects• Involved with HR Operations and employee data (HRIS)• Organized HR Communications in the United Way Loaned executive project• Implemented updates for the HR Diversity website

Cincinnati, Ohio, Us

• Responsible for troubleshooting inbound calls related to network failures and other network issues• Established Correspondence with Branch Mangers regarding problems with their Branch ATM’s• Built case tickets on ATMs to maintain a database for future documentation• Programmed and repaired ATMs based on coding regulations

Cincinnati, Oh, Us

• Accountable for the maintenance of the computers and other lab equipment.• Hired new Lab Consultants.• Guided students with computer applications.

• Executed various CHC departments with troubleshooting PC issues• Arranged for the installation of battery backup systems, hardware, and software• Worked with queries that filtered through each department

Masters Of Professional Studies, Human Resources And Employee Relations

Bachelors, Information Systems

Diploma