Dwayne Williams Email & Phone Number

Responsible for the planning, organization and execution of the ICT infrastructure andtechnology functions across all Canadian offices, ensuring alignment with business objectives.Managed technical and support functions for enterprise systems; ensuring systemavailability, data integrity and timely reports to business stakeholders. Negotiated and managedICT contracts and vendor relationships.

Projects• Implement Managed Antivirus Solution, Mail Transfer Agent, Certificate Authorities, • Upgraded Domain Controllers to Windows 2008, Exchange Server, Terminal Server • Upgraded Virtual servers; VMware ESXi 4.1, plan and execute the implementation of VMware’s High Availability• Skills outsourced to clients; Assessed, planned and executed the implementation and upgrade of their Primary and Secondary sites. Virtualized physical servers, upgraded mail server, mail transfer… Show more Projects• Implement Managed Antivirus Solution, Mail Transfer Agent, Certificate Authorities, • Upgraded Domain Controllers to Windows 2008, Exchange Server, Terminal Server • Upgraded Virtual servers; VMware ESXi 4.1, plan and execute the implementation of VMware’s High Availability• Skills outsourced to clients; Assessed, planned and executed the implementation and upgrade of their Primary and Secondary sites. Virtualized physical servers, upgraded mail server, mail transfer agent, and firewall Infrastructure Management and Support• Manage physical and virtual infrastructure of office and data centre sites, inclusive of: servers, managed routers, switches, firewalls, PBX• Manage website infrastructure for commercial sites hosted within data centre, performing scheduled maintenance, backups and overseeing project to implement redundancy• Build controlled environments for product testing• Document infrastructure environment: Network diagrams, hardware configurations, IT procedures and inventory• Create client documentation: Guides and troubleshooting infrastructure environment in support of company products.• Manage the following Windows based servers in support of office and data centre environment: file, mail (Exchange), print, web (IIS), database (SQL), firewall (ISA), terminal services, certificate authority, presentation server (Citrix)• Additionally also manage ESXi hosts, virtual SMTP, enterprise antivirus solution, backup solutions• Support staff and client’s ad-hoc requests and incidents Show less

Projects• Reduce billing period and improve controls on product inventory through business re-engineering project, worked alongside contractors and vendors as SME on several key systems, performed BA role eliciting and defining requirements and testing various modules of solution.• Design and implement company’s first intranet site, maintain and support back-end after deployment, train content administrators• Completed the business justification, RFP process and led the project to… Show more Projects• Reduce billing period and improve controls on product inventory through business re-engineering project, worked alongside contractors and vendors as SME on several key systems, performed BA role eliciting and defining requirements and testing various modules of solution.• Design and implement company’s first intranet site, maintain and support back-end after deployment, train content administrators• Completed the business justification, RFP process and led the project to (1) outsource printer support and (2) Introduce mobile lines within the organization• Complete infrastructure improvement projects: Implementation of centralized file server, Intranet, BlackBerry Enterprise Server, mail server, backup tape drive solutionInfrastructure Management and Support• Manage Active Directory structure: Objects, Containers, Organizational Unit, Group Policy and sites• Manage servers such as: Domain Controllers, Internet, WSUS, File, Print, BlackBerry, Mail, and Intranet• Address staff requests and incidents within established SLAs; use of Helpdesk management tool to prioritize, trace and close tickets, updating library of closed resolutions• Support staff members across 4 different locations• Manage and support specialised business system DANTAS, working alongside vendor to customize out of the box application to suit operations• Serve as SME / IT project lead on IT applications and business processes, providing reports to various levels of the business• Led teams comprised of IT, non-IT, contractors and vendors Show less

Enterprise Architecture, Business And Professional Studies, A

Introduction to the basic concepts of Enterprise Architecture and examines its classification, taxonomy, models and framework. Insightful.

Business Analysis, Business And Professional Studies, A

Course: Foundations of Business Analysis Introduction to the BABoK and the main knowledge areas: developing business cases; analyzing.