Dwayne Duncan Email & Phone Number

United States

Sacramento, California Area

Oversee daily operations for 3 Midas Automotive Locations to ensure and meet profitability projections. Provide hands-on leadership, mentoring, and training to shop personnel to achieve optimal performance. Provide support to Owner and Managers surrounding organization roles, priorities, and professional standards.  Motivate and inspire all team members to excel in fast-paced environment, resulting in continual growth in sales and new customer acquisition. Oversight of all shops operational issues to include administrative, accounting, facilities, and inventory. Analyze sales results and trends in order to provide input to store managers and teams to improve and maximize sales, goals, and profitability.  Manage employee retention by providing a positive and safe working environment. Communicate marketing initiatives to staff to insure shop execution. Direct, develop, train, review, recruit and hire Managers, General Service Tire Techs, and Technicians.

California, Utah, Nevada, Arizona, And Colorado

I provided support to owners of 53 Midas franchise locations, including advising on business operations management and strategy, as well as training and mentoring all shop personnel to meet performance objectives. One of my key tasks is overseeing new store transitions, installing and configuring POS system, and onboarding franchisees and store managers. I facilitate training on all POS system functionalities and features, customer service and internal education programs, vehicle inspections, bay maintenance, inventory management, warranty programs, equipment, workflows, and best practices.My notable accomplishments include:♦ Motivate and inspire all team members to excel in fast-paced environment, resulting in continual growth in sales and new customer acquisition.♦ Champion adherence to “Midas Way” processes and facilitate training on internal programs and procedures.♦ Foster collaborative relationship with franchisees to gain acceptance of recommended changes that drive improvements to retail and service sales, performance, image, and profitability.

Lakewood, Co

As a Store Manage, I led day-to-day operations of a fast-paced, high-grossing location with $1M in annual sales. This included spearheading recruitment, training, and retention of high-performing teams handling repairs, inspections, and general customer service. I also ensured timely completion of work orders and adherence to warranty requirements, managed the store’s financial performance, prepared budgets, controlled costs, and managed gross percent vs. gross profit dollar. I carefully monitored our inventory and coordinated procurement with various vendors. Additionally, I generated regular sales and tracking reports and administered payroll.My notable accomplishments include:♦ Consistently met or exceeded monthly sales goals, increasing store sales from $650K to $1M annually within first year and ranking as #1 store statewide.♦ Cultivated high-performing team and created a culture focused on sharing successes to encourage future growth and improvement.

Mulitple Locations In Iowa

I managed daily operations and overall performance of two high-volume, fast-paced locations with full responsibility for customer relations, inventory and vendor management, and staff management. I recruited, hired, and disciplined employees and facilitated training on equipment, procedures, and expectations. In addition, I produced sales and tracking reports.My notable accomplishments include:♦ Motivated team to thrive in demanding environment, building a track record of exceeding sales goals and increasing car count.♦ Evaluated existing processes and tracked revenue figures to identify areas for improvements and changes.