Dwayne Sheppard Email & Phone Number

• Champion client onboarding implementation process utilizing Agile methodology resulting in improved client relationships.
• Continually provided information to guide employees on benefit matters regarding eligibility coverage and provisions that maintained 100% of the relationships for each member.
• Designed HR technology training for internal employees, enhancing client administrator case management processes.
• Processed and maintained benefit enrollments, Worker’s Compensation claims, short-term disability, and FMLA requests for more than 16,000 employees in the healthcare industry.

As a UI/UX designer, I worked on a project that was developing a meal planner mobile app. I conducted user research to understand user needs and preferences and created wireframes and prototypes to test different design options. Based on user feedback, I iterated on the designs and created a final high-fidelity design that was both visually appealing and.

• Expertly presented technical demonstrations to address and solve clients' pain points.
• Initiated discovery and qualification calls to align client needs with tailored solutions.
• Conducted case studies and in-depth research on complex technical projects.
• Utilized solution selling techniques and strategic planning to drive B2B sales and product marketing.
• Built strong relationships with clients, leveraging interpersonal skills to understand their requirements.

• Liaised with staff and management in analysis and resolution of issues, grievances and conflicts, which resulted in a 30% decrease in disciplinary action.
• Provided excellent service and attention to customers when face-to-face or through phone conversations, which brought over 30 new business partnerships.
• Provided support for RFP/RFIs, proposals, working with procurement creating new business. Managed multiple projects concurrently in various phases, resulting in meeting 100% of deadlines.

• Spearheaded the redesign of the Standard Operating Procedures, which improved efficiency 30% throughout the entire company to meet daily goals.
• Managed all Human Resource functions in a 138-employee company.
• Increased training and development hours 20% per employee, per year.
• Organized and prepared the unit of 138 personnel for deployment which resulted in 95% being fully mission capable.

Ui/Ux Design

Master Of Business Administration - Mba

Education record