Dwayne Smith, Pmp, Itil Email & Phone Number

Garden City, Ny, Us

Providing project management expertise for the IT department throughout the United States, Canada and partners in Europe & Asia. Developing custom cloud applications on the Oracle platform, engaging with customers to ensure product adoption and serve as a voice of the client to the development team.Responsibilities:· Management of projects from initiation to closure· Develop internal and client-facing applications using Oracle Content and Experience & Oracle Integration Cloud Services. · Ensure staff & customer success by communicating issues & solutions to technical, executive and non-technical audiences, design & deliver training sessions to staff & customers and producing newsletters with upgrades on the way & end user tips.· Conduct interviews, need assessments, workshops and Business Process analysis to create project requirements.· Serve as a trusted resource for internal stakeholders & external clients for the Sisense Business Intelligence Platform.· Liaise with management to identify resource availability for ongoing projects and feed into the Project resources database to establish and manage the project plan· Collaborate on techniques for best practice project management with the project team· Create user documentation, plan & deliver training events and conduct webinars to ensure smooth application implementation & buy-in. · Tailoring the project and implementation plan to ensure best fit to project aimsProject Highlights:· Implementation and delivery of Oracle HCM - Time and Human Resources Management· Development of internal and external-facing applications using Oracle Integration Cloud services & Oracle Cloud Management. · Delivery of a Cloud-based, IT Service Management System

- Plan and manage all technology projects- Create and implement processes for Price Management for all stores- Ensure POS systems running and receiving price changes- Analyze information to determine, recommend and plan layout for technological infrastructure.- Responsible for managing network and client desktop systems. - Provide consultant services for Executive Management regarding IT processes, equipment needs, store expansion and regulatory and legal responsibilities. - Design and implement disaster recovery strategy- Author support plan for over 40 stores.

New York, New York, Us

• Global Windows 7 Hardware Refresh – Complete the global hardware refresh of Windows PCs in over 30 locations. Work with staff throughout North & South America, Europe, the Middle East and Asia. Create deployment plan based on local inventory, tech availability and application compatibility with Windows 7. Monitor projected vs actual numbers to report progress to stakeholders. Led regularly scheduled meetings with project teams worldwide, drafted client communications and identified areas of escalation.• Information Technology Showcase Events – Planned and executed I.T. Showcase Events in various locations to drive end-user excitement to increase adoption of upcoming initiatives. Established work plan based on the project needs. The showcase allowed employees to learn about I.T. initiatives and new products.

New York, Ny, Us

- ServiceNow implementation and administration- Project Lead for Macintosh Refresh & PC Refresh - Macintosh Systems administration- WebEx implementation and administration- Jamf Casper implementation and administration- Central Desktop administration- Extensis Universal Type Client implementation & administration

Burbank, Ca, Us

Identified, researched and resolved technical problems; Created and managed user accounts and folder rights in Active Directory Environments & Exchange email accounts; Verified and repaired all network connectivity issues by configuring hubs and switches. Provided PC and Mac Desktop Support.• Migrated systems from Mac OS 9 to OS X and clients from Mac OS 9 to Windows 2000.• Configured and fixed issues with publishing applications including Photoshop, Illustrator and QuarkXPress. • Effectively used PCAnywhere, NetMeeting and Apple Remote Desktop to repair and configure remote PCs & Macs. • Installed and configured VPN, Citrix and dialup accounts for client remote access and Mac and PC.• Administered virus protection and verified consistent definition updates for each desktop client.• Provided instruction to users on applications including of Office, RightFax and FileMaker Pro. • Setup and deployed Palm and Blackberry devices for email, contact management and phone usage.

Responsible for desktop support, configuration and preventative maintenance for Windows and Mac OS computers and peripherals. Configured clients for network, email and Internet access. • Worked with Production Manger to improve and manage weekly deadline publication creation.• Managed Macintosh deployment, service, licensing and connectivity.• Authored an IT support plan for the entire northeast region.• Performed remote desktop systems administration with PC Anywhere, NetOctopus and Network Assistant.Accomplishments• Successfully planned and implemented migrations of PCs and Macs from Novell to Active Directory environment and cc:mail to Outlook.• Created and managed centralized satellite support center for 5 New York offices.