Led the communications strategy development and execution for organizational culture change focused on achieving Operational Excellence in safety, quality, and environmental stewardship for a US-based business unit of 4000+ employees, 100+ operating plants, and $2B+ in annual revenue.* Developed and maintained organizational knowledge library of more than 200 business-unit standards and more than 3,000 site-specific procedures; collaborated with technical subject-matter experts in engineering, maintenance, safety, environmental compliance, quality, and field operations to ensure accuracy, consistency with regulatory and corporate policy, and inclusion of industry and organizational best practices.* Led the design, creation, and continuous update of all training content related to the operational knowledge library, including operating standards and procedures, training delivery materials, knowledge checks, and hands-on performance evaluation checklists.* Developed and Delivered soft skills programs including change readiness, organizational and interpersonal communications, front-line leadership, operational performance improvement, performance measurement, market orientation and sensing, and organizational culture.* Engineered and deployed the change management process for operational system and process changes and led the implementation of an internally developed Management-of-Change platform.

Managed the assignment, resourcing, and delivery of safety, environmental compliance, quality, and operational training for fourteen midstream energy, agriculture, and cargo transportation and storage facilities.* Designed and developed the written operating procedure library, including operational training and evaluation materials for all operating facilities in the region.* Developed curriculum and materials for corporate-wide Key Performance Indicator (KPI) training; delivered training to over 100 organizational leaders, earning overwhelming positive feedback in post-training surveys

Led the analysis of operational, customer service, and inventory systems in four petrochemical plants with more than 500 storage tanks, over 12M barrels of capacity, and full intermodal connectivity; developed and monitored Key Performance Indicators (KPI), and provided evidence-based recommendations for risk assessment, process improvement, and capital expansion.* Developed and implemented a real-time tracking systems that streamlined the loading and unloading of petrochemical transport modes including ship/barge, tank car, tank truck, and interstate pipeline operations* Performed cost/revenue analysis that identified billing and measurement errors, leading directly to recapture of lost revenue* Completed business case analysis that led to the allocation of capital for multiple expansion projects

Led the talent acquisition mission for the U.S. Army and U.S. Army Reserve across nine counties in eastern New York and one western Massachusetts county.Oversaw the training and mission execution of nine recruiting stations, station talent acquisition supervisors, and all field talent acquisition specialists