Debbie Wedel, Rhit, Ccs-P Email & Phone Number

Greater Chicago Area

Oak Lawn, Illinois, United States

I was re-hired to re-establish Protouch Staffing as a leader in the health care industry. Responsible for reviewing employee files to ensure compliance with State, Local, Federal, and Joint Commission guidelines. Recertified with The Joint Commission in January with no recommendations for improvement.Reviewing policies and procedures to ensure customer compliance per contract. Focusing on delivery of quality patient care by developing training materials and communications for staff across the organization. Annual organization-wide education, focused education, excluded provider checks, conflict of interest disclosure reviews, audits and monitoring events.Providing operational execution of sales and marketing initiatives by thinking outside the box. Developing relationships with clients to ensure retention. Negotiating and re-negotiating all contracts. Acting as IT liaison and key contact for all computer systems. Oversaw day-to-day operations and full accountability for the P&L. Managed their Accounts Receivable and resolved collection issues. Demonstrated ability to manage complex projects, shifting priorities and maintaining systems for documenting compliance matters; researching and responding to inquiries; investigating concerns; and performing special projects

Hired to improve office operations. Created smoother processes for scheduling.Implemented an improved hiring process.Developed credentialing guidelinesResponsible for maintaining the Accounts Receivables and implemented budget plans with customers to resolve collection issues. Developed tracking tools for performance measurements in line with The Joint Commission Standards to improve the quality of care we were providing. Reviewed and revised policies and procedures for field staff and office personnel to ensure compliance for State and local government along with our customers.

Recruiting local healthcare professionals and matching them to Temp-to-Hire and direct hire positions.

Hired to improve operational execution of sales and marketing initiatives.Negotiated contracts, implemented processes, and acted as a strategic partner that assisted the team in doubling our revenue in one year. Performed in-depth analysis and developed new business in new states. Increased the nurse hires by 400% by creating a more efficient way to recruit field staff.Implemented training programs to provide the highest quality of supplemental health care staff; ensuring superior patient care and reduced liability.Actively provided coaching and mentoring to the other sales representative and Customer Service Supervisors by customer contact to become preferred provider ensuring retention while developing new client based on current client recommendations.Developed tracking tools for performance measurements in line with The Joint Commission Standards to improve the quality of care we were providing. Reviewed and revised policies and procedures for field staff and office personnel to ensure compliance for State and local government along with our customers. Responsible for maintaining the Accounts Receivables and implemented budget plans with customers to resolve collection issues.

I was hired to establish Protouch Staffing as a leader in the health care industry. Planned, developed, and participated in their Certification by The Joint Commission. We were certified with no recommendations for improvement.Created policies and procedures to ensure customer compliance. Focused on delivery of quality patient care by implementing training programs. Provided operational execution of sales and marketing initiatives by thinking outside the box. Developed relationships with clients to ensure retention. Negotiated all contracts that tripled their revenue and maintained the GM%. Acted as MIS liaison and key contact for all computer systems. Oversaw day-to-day operations and full accountability for the P&L. Managed their Accounts Receivable and resolved collection issues.

CareerStaff Unlimited was originally Therapist Unlimited and changed the name and demographics of the business. I was recruited by their headhunter to develop the nursing division. Once established, I set up the second branch. Provided operational execution of sales and marketing initiatives while negotiating all contracts for revenue growth to $2 million Developed relationships with clients to ensure retention. Focused on delivery of quality patient care by implementing training programs. Full accountability for the P&L and increased GM% to 27%. Managed their Accounts Receivable and resolved collection issues.

Promoted to Area Sales Manager and increased local sales from $6.5 Million to $7.2 million and implemented sales strategies for new business - speeding profitability. Assisted new franchises in the nation for set-up and market analysis

April 1998 – May 1999 Area Sales Manager I was promoted to Area Sales Manager and increased local sales from $6.5 Million to $7.2 million and implemented sales strategies for new business - speeding profitability. April 1989 – May 1998 Customer Service Supervisor / Office ManagerScheduled shifts, maintained files, and assisted with the recruitment process. After 2 years was promoted to office manager and assisted with the separation of core businesses of Home Care and facility staffing following the staffing facilities business. Assisted with the increase of business from $952 thousand to $6.5 Million. Managed collections to within 53 DSO. I was responsible for assuming all Practice duties to our newly opened Medicare Department related to billing, including such functions as processing patient financial information, processing billing information, performing billing follow-up activities, and providing related assistance requested by patients and the physicians office.

Scheduled shifts, maintained files, and assisted with the recruitment process. After 2 years, promoted to Office Manager and assisted with the separation of core businesses of Home Care and Facility Staffing following the Staffing Facilities business. Assisted with the increase of business from $952 thousand to $6.5 Million. Managed their Accounts Receivable and resolved collection issues. Responsible for assuming all practice duties to our newly opened Medicare Department related to billing: including such functions as processing patient financial information, processing billing information, performing billing follow-up activities, and providing related assistance requested by patients and the physician's office.

Associate Of Science - As, Health Information/Medical Records Technology/Technician

Associate Of Arts And Sciences (A.A.S.), Health Information/Medical Records Technology/Technician, Gpa 3.37%

Certification, A+ And Networking

Certification, A+ And Networking