Dan Weinstein Email & Phone Number

United States

Mclean, VA

• Provide Level I+II support for Information Security: Review current security policy clarifications and exception requests; assist in Security projects under the direction of a Manager, Consultant, or Sr. Advisor.
• Monitor and analyze network traffic, HBFW and IDS alerts.
• Analyze network and host-based security logs to determine and identify potential security threats.
• Participate in incident response and triage.
• Participate in an on call rotation including after hours and weekends to support critical security issues.
• Drive down mean time to resolution for all Security Operations LODO (Lights On Doors Open) work.

Vienna, VA

• Monitored the status of the xStream Product Software Platform using operations monitoring tools and procedures.
• Provided day-to-day customer support and prioritized service requests, incident management, escalation, and reporting to maintain service level agreements.
• Developed training documentation for department wide procedures.
• Delegated and prioritized tasks for junior team members.
• Modified Customer VMs per request including hardware changes, network modifications, basic status reporting and power state management.
• Managed Active Directory accounts, provisioning, and maintenance for active production domains.

Sterling, VA

• Supported the Department of Justice Microsoft WordAssist Help Desk operations.
• Collaborated with the Project Manager to develop Standard Operating Procedures (SOP).
• Provided End-User support using Microsoft Office Suite 2010 features/functions as solutions for reported incidents.
• Assisted End-Users in creating, customizing, and formatting legal documents in MS Word 2010 for the EOUSA customers.
• Developed Training Modules to assist DOJ personnel in transition from WordPerfect Suite to MS Office.
• Conducted Virtual Training Courses utilizing Adobe Connect covering various features of MS Word including: Word Basics, Essential Tools and Features, Mail Merge, Tables, Styles, etc.

Alexandria, Virginia

• Provided Tier I phone support, e-mail and remote support for desktop/laptop problem diagnosis and resolution for all 25,000+ local and/or remote users of the USPTO.
• Supported Commercial Off-the-Shelf (COTS) applications and 400+ proprietary applications with-in USPTO.
• In charge of processing all inbound Service Desk e-mails and voicemails and ensured proper routing to appropriate groups or teams for proper resolution.
• Collaborated with the Accounts Management and Request Fulfillment Groups to ensure the proper tickets are being created.
• Assisted in proper escalation of unresolved issues to appropriate groups or teams with-in the Service Desk structure.

Vienna, Virginia

Designed, setup and maintained small business server/client environment for the firm. Functioned as an Operations Manager that ensured and enforced daily staff workflow and customer service. Routinely managed infrastructure from security protocols to file backups.

Fairfax, Virginia

Designed, setup and maintained small business server/client environment for the firm. Functioned as an Operations Manager that ensured and enforced daily staff workflow and customer service. Routinely managed infrastructure from security protocols to file backups.

Tysons Corner, Virginia

Retail Sales Rep, Product Restocking, and Mechandise Layout and Design.

Rockville, Maryland

Maintained and configured network architecture for office network and computer system. In-house Support Desk for any and all IT issues. Telemarketer for Incoming/Outgoing for sales division. Web Developer.