David Glenz Email & Phone Number

Newtown Square, Pennsylvania, United States

Designed and Engineered Infrastructure backend solutions. Consulted as technical expert on enterprise wide projects in servers, storage, virtualization, secure file transfer (EDI), internet and VPN topologies. Managed daily operations of multiple outsourced hosting partners. Impacted $2M purchasing decisions annually. Chaired weekly Infrastructure Change Management meetings. Served as the annual mainframe disaster recovery drill coordinator.• Proposed, managed project to upgrade hardware/software in Citrix environment and reduce server count by 55%. Result: reduced server count by 80%, exceeding target and saved $525K annually.• Managed project to extend life of stressed mainframe. Enabled company to transfer costs to service provider. Developed, implemented mainframe metrics/dashboard to monitor, report capacity, usage levels.• Designed strategy for Citrix Environment, mainframe optimization, disaster recovery testing, Windows server operating system and major service pack upgrades.• Developed, implemented plan to consolidate storage resources to leverage maintenance support. Saved $390K by implementing de-duplication, achieved a 40% reduction in storage utilization. • Cross-trained team members on enterprise environments for storage, mainframe, servers and Citrix.• Authored multiple scripts to provide data or automate transition tasks required by the sale of three different divisions saving multiple resource hours and insuring accuracy.

Led team supporting 400+ remote servers and 100 datacenter servers in mixed NDS/Active Directory/IBM mainframe environment. Managed technology used by customer facing employees including 3000 managed desktops and retail client/server applications. Monitored and assisted team’s handling of 3rd level support calls.• Delivered performance and process improvements by implementing enhanced call recording system to replace legacy system. Expanded scope to provide compliance solutions for five divisions and QA monitoring of voice and screen for customer call center. Enabled supervisors to more easily review agent performance.• Served as technical lead for East Coast ATM upgrade project (new hardware, operating system and backend interfaces). Developed customer specific GUI, targeted marketing presentations, centralized management and web accessible electronic journal warehousing.• Supervised team of five Sr. Systems Administrators who configured/maintained servers and workstations for 400+ branch locations. Team maintained images for multiple computer hardware/OS combinations, created automated software installs, performed testing. Team consistently met deadlines while understaffed by 43%.• Automated 75% of processes used to build servers. Result: System Administrators completed builds while working on other tasks or after hours, errors were significantly reduced. Authored additional scripts to automate departmental moves, data replication and maintenance tasks.• Reviewed configurations and approved for purchase. Personally sought out and acquired discontinued hardware at a significant discount, saved cycles that would have been needed to reconfigure.

Business Liaison to the Information Technology department. Worked with Unisys and IT on planning, design and implementation of the new client/server retail system. Provided end user support during maintenance phase of the project. Served as Training Director for sales and service programs.• Reduced outstanding outages by 60% through the development and implementation of bank-wide branch cash reconcilement program • Completed hardware and software installations, provided end user support for new network operating system and branch application suite.• Trained Financial Service Representatives and Tellers on use of newly implemented branch automation system• Consistently exceeded management’s goals for branch deposit growth.