Dwi Hidayatti Email & Phone Number

Working under Business and Operations of English Academy. Helping students to develop a growth-mindset and supportive culture as part of Customer Success Team.- Drive adoption of product usage, features, and maintain a strong relationship with students- Proactive in sharing information related to products, events, learning journey via chat/group call/meet- Handling issues and inquiries from students and escalating problems & feedback to Business Operations, Edu content, Product, and… Show more Working under Business and Operations of English Academy. Helping students to develop a growth-mindset and supportive culture as part of Customer Success Team.- Drive adoption of product usage, features, and maintain a strong relationship with students- Proactive in sharing information related to products, events, learning journey via chat/group call/meet- Handling issues and inquiries from students and escalating problems & feedback to Business Operations, Edu content, Product, and Sales & Marketing Team.- Delighting customers in end-to-end product experience especially in a context of a learning experience (onboarding, learning, consultation & off-boarding). Show less

Working under Business and Operation Department of Ruangguru. Handle day to day customer service operations for lifelong product Skill Academy by Ruangguru, resolve issue or queries from customer to ensure a high customer satisfaction level. Identify queries from customers to gather insights and escalate problems to other teams in Skill Academy like Product, Tech and Content teams.

- A training program for prospective sales agents who will be prepared to become Field Education Consultant and / or Outbound Education Consultant in the Edu-Tech field.- Offering solutions to student's educational problems with Ruangguru products- Improving engagement rate by doing follow up to the Ruangguru app users and maintain good relationships with them

Yogyakarta, Indonesia

A series of events to celebrate 68th Dies Natalis Universitas Gadjah Mada. Consisting of various competitions, Gamafair, and Gadjah Mada Concert.As a Gamafair Staff , I am responsible for holding the talkshow attended by Kevin Hendrawan (Youtuber) as the guest speaker. And various workshops such as: basic hand lettering, basic styling & photography with smartphone, tote bag painting with natural color, and coffee types and how to brew them.

Yogyakarta, Indonesia

A series of events for high school students who are looking for information related to academic and non-academic activities as well as various scholarships available at UGM. This series of events includes departmental expos that present various program studies at UGM, scholarship expos and inspiring talk shows with Hanum Rais (Author & Presenter), M. Reza Zaki (Leader of Rumah Imperium), and Alfath Bagus (President of BEM KM UGM 2017). As a Liaison Officer, i'm facilitating communication… Show more A series of events for high school students who are looking for information related to academic and non-academic activities as well as various scholarships available at UGM. This series of events includes departmental expos that present various program studies at UGM, scholarship expos and inspiring talk shows with Hanum Rais (Author & Presenter), M. Reza Zaki (Leader of Rumah Imperium), and Alfath Bagus (President of BEM KM UGM 2017). As a Liaison Officer, i'm facilitating communication between GME event and several departments. In so doing, LO provide projects and principle to departments on GME event's purposes. Show less

Yogyakarta, Indonesia

- Provide Gamada (Gadjah Mada Muda) fun learning lessons, discuss some issues, learn how to make a decision and solve problems.- Be their first friend and accompany them in their first-seven-days brand new University life

Bachelor'S Degree, Cultural Anthropology, 3.49/4.0

Activities and Societies: BEM KM UGM, Surat Kabar Mahasiswa (SKM) Bulaksumur, Keluarga Mahasiswa Antropologi. My thesis research was.

Summer School Program, Anthropology

- International summer school program involving students and scholars from Vietnam, Cambodia, Indonesia, Myanmar, Thailand.