▪ Manage Preferred Seller Program with > 250,000 merchants across Indonesia, worth of GMV > USD3bio▪ Leading project for merchants exclusive partnership with > 13,000 merchants onboarded and order contribution 20% to Shopee platform▪ Leading seller incentive program to increase new seller’s adoption rate to Shopee program, which resulting in average of 30% additional seller’s ADO▪ Leading new seller acquisition program to improve seller order growth by >250%▪ Supervised 8 team members to support program lifecycle▪ Execute strategies & initiatives to defend and grow platform market share in Indonesia▪ Asses and monitor program P&L, specific for merchants exclusive partnership program▪ Manage several business process enhancement which projected to uplift the revenue for USD130K per month

▪ Successfully manage PeduliLindungi in OVO app that launched on Nov’21 targeting to increase totalamount of OVO App unique visit up to 30% in Q4 2021.▪ Enhanced OVO back end system to extend the period of non-same day refund in purpose to cater two big merchants requirements.▪ Manage system enhancement project to handle negative balance possibilities upon enablement of non-same day refund services that could prevent loss up to IDR 100 mio per merchant.▪ Support the enablement of OVO centralized checkout service ▪ Manage product testing for property tax payment through OVO for >10 cities.▪ Perform extra miles by become master of ceremony for Product Townhall with the CPO as one of theinvitee and execute the first Business Project Management team huddle.

- Deliver more than $300K as monthly revenue from Credit Insurance product.- Enhanced Credit Insurance product which targeted to increase the policy booking up to 40% and improve the average claim ratio from 4.5% to 10%.- Enabling new sales channel (digital channel) for three products in Citi Mobile App which expected to contribute $100K on the first year revenue.- Develop automatic trigger for marketing campaign purposes upon customer’s first spending using the credit card, transactions trigger, and credit limit increase.- Implement new process including online cancellation and retention process which expect to retained 25% from total number of voluntary cancellation.- Identify & fixing product parameter issue to remove manual process and avoid any customer complaints.- Improve customer inquiry handling process with TAT from min. 7 BDs – 5 BDs at max.- Deliver update of internal guidance to control end-to-end process that is involved multiple departments.- Handle agreement between Citi with existing insurance partner.

- Develop content and responsible for end-to-end process on launching the marketing campaign which is expected to contribute 60% of product’s revenue in digital channel and 15% in telemarketing channel.- Enhanced UI product microsite in digital channel.- Successfully improved campaign launch process by cutting the TAT from 1 month to 10 business days.- Act as PIC for Insurance Business website update and manage all products marketing campaign.- Involved on agreements making for Citibank & Insurance Partner.- Carried out ad-hoc analysis to investigate problems in product selling process.

I assist my supervisor to made quarter and half year market research property report for Sinar Mas Land. To complete the report, I have to do some survey (direct to site or by phone), making a master list, analyzed the master list to be quarter half, or annual report. This report will be analyzed and become a basis on making best in use or feasibility studies.