Enterprise Applications Engineer| Humber Polytechnic 2021 to Current• Application architecture design, planning, provisioning, monitoring, problem identification/resolution and continuous improvement of Enterprise Application systems/applications to ensure optimal operational availability and integrity.• Participate in the operational planning and functional changes to the Enterprise Application systems/applications that are requested by the business owners to determine risks, technical issues/capabilities.• Planning, designing, coordinating, and overseeing activities related to interoperability and integration of enterprise systems (Blackboard, Active Directory, Payroll, Financial Information Systems (FIS), Student Information Systems (SIS) and Scheduling etc.), processes and information. • Provide project management and documentation to support design, implementation and operational support of Information Technology application and systems.

Enterprise Application Specialist | Ceridian HCM Inc. 2019 to Current• Providing efficient and effective response and resolution to incidents of the Dayforce HCM solution for enterprise level clients. Specializing in employee entitlements including configuring and troubleshooting how vacation, sick days and other benefits are awarded and various options in time off requests • Taking a project management approach to work to meet tight deadlines; work extensively on product performance related issues and provide recommendations keeping the broader client impact in mind• Maintaining the highest level of client satisfaction by providing proactive support and consistently exceeding client expectations• Producing high quality instructional materials with the solutions for clients and come up with creative solutions/out of box thinking to address issues• Monitoring client production environments• Reproducing and meticulously documenting software defects that are only experienced by Enterprise clients• Assisting in a wide variety of operational projects including: Technical and SQL scripting tasksHelping clients transition to support and implement best practices• Optimizing internal processes and procedures• Work with cross functional teams including Development, Hosting, DB Admin, Cloud Ops, etc• Working with Microsoft Server Technology including Windows 10, Windows 2016 Server and SQL •Server 2016Key Achievements: ✔ Received perfect scores from the clients on surveys filled out about their customer service experience provided✔ Became part of a trial team of specialists to specialize and deal primary with entitlement support cases. The trial was successful and team became permanent

• Provide 24-hour technical support to 20 internal employees and over 100 client end users for the leading software development company that helps asset-intensive businesses optimize and manages their EAM and CMMS data • Support the design, planning, and execution of software implementation and integration projects for clients • Accountable for troubleshooting application-related issues, identifying deficiencies, and devising lasting solutions• Ensure seamless connectivity and data synchronization between EAM systems and software applications• Administer the internal IT infrastructure including all software, hardware, networks, and connected technologies• Respond to support tickets in a timely manner by using the internal system, phone, email, and video conferencing • Facilitate upgrades to the client’s HubHead applications including database schema, servers, and EAM systems• Maintain virtual servers deployed on ESX servers and servers residing on the Amazon Cloud Service• Deploy hosted production instances on the Amazon Cloud (AWS) to update systems after client business hours• Execute testing instances, launch updates for QA testing, and resolve any integration issues with other systemsKey Achievements:✔ Seamlessly virtualized over 100 outdated servers and updated 150+ servers from Windows 2003/2008 to 2012/2016 without disrupting work activities ✔ Played an integral role in upgrading a client’s Ventyx Asset Suite to IBM Maximo and migrating HubHead’s application from Windows 2008 to 2016✔ Oversaw the software setup, integration, and configuration of the Cloud and SAP systems for a client project and resolved connectivity issues between Shell’s SAP and the host server through effective troubleshooting ✔ Migrated the knowledge base and removed outdated data during a support system upgrade project at HubHead✔ Eliminated recurring issues with excessive daily email alerts by identifying and addressing errors with the server

• Tasked with leading the day-to-day property management activities for 2 apartment buildings across the GTA• Responded to tenant inquiries related to maintenance and rental fees in an accurate and professional manner• Facilitated various repair projects including painting, installation, and minor plumbing and electrical work

• Offered technical support for Rogers Digital and Analogue phone services for customers across Canada • Delivered unsurpassed customer service by providing reliable solutions to a wide variety of problems • Cultivated strong rapports with diverse customers to understand needs and identify sales opportunities

• Investigated and resolved technical problems for US-based customers using Epson printers and scanners• Promoted a memorable customer service experience by ensuring all interactions were positive and professional