Dwight Ferguson Email & Phone Number

Rochester, Minnesota Area

• Helped patients with their online account, troubleshoot, solve or escalate issues that may arise with patient’s accounts, walk patients through technical issues, such as login, browser issues while delivering outstanding customer service to the patient• Assisted wide range of patients in explaining basic concepts or procedures in a clear, concise, instructions• Accurately documented all technical issues and oversaw the flow of patient materials via fax• Triage patients and… Show more • Helped patients with their online account, troubleshoot, solve or escalate issues that may arise with patient’s accounts, walk patients through technical issues, such as login, browser issues while delivering outstanding customer service to the patient• Assisted wide range of patients in explaining basic concepts or procedures in a clear, concise, instructions• Accurately documented all technical issues and oversaw the flow of patient materials via fax• Triage patients and Physicians calls, answering questions, scheduling and rescheduling appointments and utilizing scheduling criteria to determine appropriate appointment for the patient. • Processed online requests from patients, fax referrals from Physicians, including online requests from Mayo Clinic Health Systems and outside referring providers, putting the needs of the patient first• Effectively communicate with co-workers in other units, Doctors, Physician Assistants and Nurse Practitioners on a daily basis• Troubleshoot, resolved issues with computer system while assigned as a teleworker. Show less

Rochester, Minnesota Area

• Triage patients and Physicians calls, answering questions, scheduling and rescheduling appointments and utilizing scheduling criteria to determine appropriate appointment for the patient.• Processed of online requests from patients, fax referrals from Physicians, including online requests from Mayo Clinic Health Systems and outside referring providers, putting the needs of the patient first• Liaised efficiently with co-workers in other units, Doctors, Physician Assistants and Nurse… Show more • Triage patients and Physicians calls, answering questions, scheduling and rescheduling appointments and utilizing scheduling criteria to determine appropriate appointment for the patient.• Processed of online requests from patients, fax referrals from Physicians, including online requests from Mayo Clinic Health Systems and outside referring providers, putting the needs of the patient first• Liaised efficiently with co-workers in other units, Doctors, Physician Assistants and Nurse Practitioners on a daily basis• Oversaw the flow of patient materials via fax and was able to adapt to new processes• Troubleshoot, resolved issues with computer system while assigned as a teleworker Show less

Rochester, Minnesota Area

• Responsible for assembling and labeling various specimen collection kits used by clients • Monitored and maintained supply inventory daily to avoid shortages• Validated, prepared, and mailed tissue blocks/glass slides to clients for Anatomic Pathology• Interface with medical secretaries to clarify discrepancies with pathology reports to be sent to clients• Accomplished Staffing to Workload Project for the Assembly Clerk Position

Rochester, Minnesota Area

• Communicated with physicians, nursing staff, and health unit coordinators to obtain supplies for patient care• Provided excellent and prompt customer service to internal departments within Mayo Clinic• Verified all incoming supplies for accuracy and expiration dates and managed adequate inventory levels of stock for staff use• Processed item conversions and product requests • Supported a teamwork environment with coworkers to accomplish our daily goals and objectives•… Show more • Communicated with physicians, nursing staff, and health unit coordinators to obtain supplies for patient care• Provided excellent and prompt customer service to internal departments within Mayo Clinic• Verified all incoming supplies for accuracy and expiration dates and managed adequate inventory levels of stock for staff use• Processed item conversions and product requests • Supported a teamwork environment with coworkers to accomplish our daily goals and objectives• Documented and e-mailed discrepancies regarding customer/MIC/staff issues • Collaborated with Logistics Management to resolve daily challenges Show less

Rochester, Minnesota Area