Lead Software Systems Engineer 5 & Pc/Lan Analyst 5
(Wells Fargo | Wachovia | First Union)
Raleigh-Durham, North Carolina Area
Provided software support, distribution, and testing for approximately 10,000 production and test workstations across 10+ sites in the Lending, Mortgage, and Retail Credit divisions during a period of organic and acquisition-based growth and purchase by Wells Fargo. Delivered training information and high-level support to 40 field technical support team members and large help desk staff. Liaised with business unit leaders and technology organization to ensure fulfillment of support needs and SLA requirements. Managed software deployment test environment and software security patch implementation, including testing, distribution, and support. Served as primary point of contact for all application deployment initiatives and related support needs. Managed 6 testing labs across the U.S. and India.