As a Concur Project Manager/Architect for a Premium Certified Implementation Partner of SAP, my responsibilities encompass the planning, development and execution of detailed project plans, timelines, and milestones for the implementation of Concur solutions, overseeing all activities and resources dedicated towards meeting project deliverables.

Led over 500 new SAP Concur clients through a fast-paced Expense and Invoice implementation process, overseeing all project tasks, ensuring completion per the customer’s schedule and timeline. Understanding and applying customer requirements, providing consultation, coaching, admin and end user training and support during and after service deployment. Coordinate activation of all add-on services and assigned resource team members. • Provided coaching and consultation support on features, functionality, and best practice considerations with consistent high customer satisfaction survey scores• Generated over $6 Million in Annual Recurring Revenue from deployed products and services • Supported internal initiatives focused on simplifying the activation and deployment processes for our customers• Successfully integrated with ERP systems including SAP S4Hana, SAP ECC, NetSuite, QuickBooks, MS Dynamics, Sage• Met and exceeded organizational performance measures for twelve consecutive quarters, winning multiple awards • Serve as a mentor to new team members, providing guidance, coaching, and observation opportunities in the project activation process, incorporating debrief and feedback sessions for enhanced learning

Served in the role of implementation project manager for new Concur Standard and Professional Expense and Invoice clients through every phase of the project activation process. Provided pre-configuration mentorship and coaching on system functionality, features, and capabilities, determining client business requirements and needs, performing site configuration, and firsthand support in initial application. Manage all tasks and activities coordinating client and support team efforts, producing an efficient and timely delivery of the platform. • Consistently delivered projects on time, with exceptional client survey responses, utilizing a commitment to the customer as a primary core value• Contributing member towards departmental goals of ARR, delivery, productivity and net promoter score results every year• Assisted in mentorship and training of new team members, providing opportunities to shadow calls, discuss configuration questions, and business process execution and support, always providing a positive and supportive team atmosphere • Served as an expense system consultant at Fusion 2016 Event, receiving exceptional positive feedback from participating client attendees • In 2016, developed guides for SFTP importing, Travel Allowance GSA, Request, NetSuite Financial Connector, and QuickBooks Connector installation, made available on the organization process Wiki page

A customer facing role working with existing Concur clients towards implementation to the current travel booking and expense reporting and tracking platform. This role involves working closely with client project managers on numerous/simultaneous upgrades, achievement of training, validation, and deployment activities, within aggressive completion targets.

Provided project managerial support,and oversight for all Supply Chain activities for successful development, test,and launch of hardware and software systems, follow-on releases, and upgrades. Primary responsiblities included development of detailed project schedules, monitored daily and weekly progress, proactively identified and managed risks, ensured completion of all key milestones and deliverables. Provided leadership and coaching to project teams, Upated management and stakeholders through regular distributions and monthly project reviews. Initiated process improvements in demand and asset planning, offshore supplier RFQ coordination, and implementation of industry standard (PMBOK) project management principles and practices.Led continuous training program for Project Management Group, coordinating and scheduling topics, speakers, and distribution of relevant materials.

Provided Materials Organization support to New Product Introduction (NPI) R&D project initiatives. Monitored assigned component and assembly responsibilties for accurate planning and timely PO placement in support of project master schedule. Accountable to management for inventory consumption levels, minimizing exposure and scrap.Coordinated offshore prototype Printed Circuit Board Assembly program, maintaining accurate bills of material, approved vendor lists, project build schedules, database records accuracy, and facilitation of weekly status meeting involving Materials Management, R&D, Purchasing, Commodity Management and Supplier Quality Engineering representatives.

Performed root cause and post mortem investigations on chronic software application failures and network outages within the Commercial Airplane computing environment. Assembled and led investigation teams in identifying root cause(s), formulating all possible solutions. Presented findings to management using Cause and Effect analysis with documented evidence. Implemented solutions when applicable and cost effective for the company.

Served as Subject Matter Expert (SME) in SCMA job role, providing technical support, consultation, and training to Site Key Users (SKU's) during three ERP implementations. Provided implementation expertise and direction in business practices, data migration, application and usage, and in the development of user menus and business process flows. Led classroom and individualized training in ERP applications during Center for Process Learning and SIM III events, developing high levels of user competence, ensuring seamless transition at cutover. Teamed with cross-functional experts in development of flows and Lean processes, providing new methods for reducing inventory, lowering manufacturing costs.Tested functionality of new ERP SW version, providing documented results to coders and developers. Drafted functional and user documents for "Train the Trainer" events. Served as job role lead for SCMA's during ERP Upgrades activity throughout Fabrication Parts Plants facilities.