Daniel Wilkens Email & Phone Number

Columbus, Ohio Area

I drive readership and user satisfaction at an urban library branch by managing accounts, answering technical questions, and assisting customers of all ages.

Use interpersonal skills and knowledge of library collection and catalog to assist customers and provide excellent customer service.

Used store inventory tools to efficiently locate parts and products for customers.Worked as part of a team to help customers find the best software and hardware for their needs.Answered multi-line phone system to address customer questions and concerns, often filling in for store operators.

Oversaw safety training program for several hundred contractors, contributing to the company's record for safety.Managed accurate records of hazardous materials, safety reports, and job permits to assist an engineering team.Acted as a liaison between the project manager and contractors to organize site safety program.

M.A., East Asian Studies

Activities and Societies: President 2009-2010, Chinese Culture Connection

B.A., History

Activities and Societies: Treasurer, Manga Club.