Dave Wilton Email & Phone Number

Bellevue, Wa, Us

Lynnwood, Wa, Us

• Increased revenue 10%, grew the subscriber-base by 8%, and maintained a renewal rate of 90% for eConvene, TransACT’s SaaS meeting management application• Responsible for complete product life-cycle: sales and marketing, purchase, implementation and training, customer satisfaction and ongoing account management• Launched first campaign outside of K-12 education in the company’s history• Revived the eConvene brand with updated sales and marketing campaigns, doubling the number of qualified leads• Raised customer engagement with a listening tour and improved communication• Refocused the software development process to respond to customer requests and market changesACHIEVEMENTS:o Renewed major contract with state education association during leadership changes for both groupso Raised average renewal price by 5% while maintaining a 90% renewal rateo Enabled a state education service provider to reduce meeting costs by 12%

Tukwila, Wa, Us

• Managed Enterprise and SMB relationships to grow enterprise services revenue, develop relationships throughout accounts, and increase use of and satisfaction with Safeharbor's SaaS knowledge management solution• Created monthly analysis of KB site metrics for enterprise accounts, recommending design and content improvements to reduce clients’ support costs by raising customer satisfaction and increasing call deflection rates • Laid groundwork for implementation of Safeharbor’s knowledge management solution within our parent company’s products and channels in the Americas and EMEA• Responsible for entire sales process from lead generation, qualification, product demos, and trials, to project scoping, purchase, implementation, customer success, and account management• Coordinated new customer implementation services between Client Services, Development, Quality Assurance, and Marketing to ensure client success and attainment of desired outcomesACHIEVEMENTS:o Revamped search interface and improved taxonomy for KB used by 700 CSRs as a part of an annual services agreement for a 3.8 million customer U.S. utility, leading to a 9% increase in agent efficiency o Doubled KB article survey response rate and improved overall customer satisfaction scores 10% for a major southeastern bank o Raised featured KB article click-thru rate leading to a reduction in article views per session by 13% for the customer-facing KB of a SaaS membership management company

Tukwila, Wa, Us

• Contributed to a 19% increase in recurring revenue and grew customer-base by 30% over the last year.• Built-up SMB and Enterprise pipelines, resulting in a 2x increase in retention of qualified prospects• Grew sales demonstrations and conversion into product trials process by 50% over previous year• Exceeded quota of qualified Enterprise prospects handed-off for last two quarters• Improved qualification and requirement scoping through pre-sales questionnaires, creating more time in sales meetings to communicate value and engage in a consultative sales process• Changed use of Salesforce from solely tracking to leverage reporting, adding back 5% of previously lost prospects• Added outbound prospecting to lead generation to capitalize on inbound traffic lulls• Watched customers smile as they saw their satisfaction ratings go up while their support requests and costs went down

• Increased education outreach by training an average of 2,000 teachers annually in new programs for engaging students using real-world contexts to make learning relevant and meaningful• Influenced 47% of training participants to adopt Facing the Future’s program, strategies, and products• Improved lead generation and qualification for professional development consulting services, leading to an increase in earned income of 26% in last fiscal year• Facilitated project meetings, defined deliverables and timelines, and tracked progress towards grant fulfillment on projects with budgets ranging from $10,000 to $500,000• Built collaborative relationships with partner organizations such as the National Center for Atmospheric Research, Asia Society, University of Washington, Woodland Park Zoo, IslandWood, and OSPI• Strengthened existing education and outreach programs during a time of organizational transition, by cultivating deeper relationships with organizations that shared overlapping missions and audiences to uncover shared opportunities and efficiencies to maximize program impacts within budgetary constraints.

• Grew outreach programs from less than 400,000 K-12 students reached annually to over 1.5 million, with increasing revenues from consulting and product sales.• Directed planning and logistics for Peer Educator Program professional development workshops, producing 30-50 events per year, with an annual average of 1,000 attendees overall• Developed training and consulting clients into 5 of the organization’s top 20 sources of sales revenue• Presented workshops at an average of 30 local and national conferences and education events per year• Designed new lines of training and consulting services to match 4X increase of in size of curriculum resource library• Recruited, trained, and supported 30+ Peer Educator Program cadre members to deliver engaging and rigorous professional development workshops about multiple factors of sustainability for diverse audiences nationwide

Renton, Wa, Us

Seattle, Wa, Us

Seattle, Us

Ba, Urban & Regional Planning

Coursework In Negotiation, Mediation, And Dispute Resolution

Med, K-8 Education