Darrell Jenkins Email & Phone Number

Pittsburgh, Pennsylvania, United States

*Manage privileged accounts with access to code changes, deployment changes, infrastructure changes, entire applications, admin access, high-level access, and full sys admin access.*Add safes and accounts in CyberArk and Delinea.*Determine account scope: identified accounts managed in CyberArk (in scope) and those needing management (out of scope).*Work in an Agile environment with deliverables and sprints, including daily stand-ups and bi-weekly sprint planning calls.*Collaborate in the creation and maintenance of policies and standards.*Support ticketing systems (ServiceNow and Jira).

United States

▪Provide technical and consultative support to a large workforce of. 52,800 employees on matters pertaining to Identity and Access Management (IAM).▪Utilized PowerShell scripting to configure PDTs and pinpads, ensuring seamless operations by running custom scripts for configuration purposes.▪Leverage a range of advanced ticketing systems, including ServiceNow, Jira ticketing system, CyberArk, and MyHPSupport, to efficiently address technical challenges.▪Manage mobile device inventory utilizing SOTI MDM (Mobile Device Management) for PDTs (Portable Data Terminals), enabling location tracking and reconfiguration of devices for optimal performance and security.▪Active Directory administration skills Access Control, Email & Data Storage, OneNote Integration, Network Drives, Cash Office, Register Numbers.▪Resolve hardware, software, and networking problems, following company guidelines with a 30-minute target to reduce downtime and boost employee productivity.▪Perform administrative tasks with computer setups, configuration, and imaging for Windows 7, 10, and 11, including the migration from Windows 10 to 11, to optimize system performance.▪Leverage cloud services for various critical functions, including updating kiosk Mac to Horizon, executing full store power-offs, facilitating hurricane power-down protocols, restoring POS (Point of Sale) files, and executing VRTX InStore PowerUp procedures▪Proficiently operated Dell VRTX CMC (Chassis Management Controller) to monitor and manage power status, efficiently powering up HV01 & HV02 servers when required, ensuring continuous operations and minimal downtime.

▪ Proficiently gathered, cleansed, and meticulously organized extensive healthcare datasets from diverse sources using Excel and Power BI, achieving an impressive 98% data accuracy rate while enhancing data integrity.▪ Capitalized on data driven insights to proactively identify opportunities for process optimization within healthcare operations, resulting in a substantial 15% reduction in operational costs and a notable 12% increase in revenue.▪ Collaborated effectively with hospital departments, including Finance, Operations, Patient Care, and Administration, to meet their unique data needs. This cross-functional teamwork yielded a substantial 20% improvement in decision-making efficiency and operational effectiveness, showcasing a commitment to enhancing performance across diverse areas within the hospital.▪ Maintained strict adherence to data protection laws and regulations, ensuring 100% data security and privacy standards. This includes compliance with:● Health Insurance Portability and Accountability Act (HIPAA)● General Data Protection Regulation (GDPR)● Health Information Technology for Economic and Clinical Health (HITECH) Act● Family Educational Rights and Privacy Act (FERPA)● State-specific healthcare privacy laws▪ Proficiently utilized a wide array of tools and advanced techniques, including Microsoft Excel, SQL, Power BI, Tableau, Data Mining, Data Imputation, Machine Learning, and Survival Analysis, to conduct in-depth data analysis. This enabled the identification of trends, patterns, and actionable insights, contributing to a 25% improvement in strategic decision-making.▪ Resolved complex data-related issues through meticulous troubleshooting, resulting in a 95% reduction in data processing errors and ensuring uninterrupted data operations.

Triadelphia, West Virginia, United States

▪️Diligently monitor games and practices, prioritizing safety and ensuring compliance with facility rules and regulations.▪️Maintain meticulous records of facility usage, incidents, and complaints to facilitate accurate reporting and analysis.▪️Effectively communicate with staff and management, addressing concerns and resolving issues promptly to maintain a smooth operational environment.▪️Display swift and appropriate response in emergency situations, employing sound judgment and following established protocols.▪️Perform routine maintenance tasks to uphold cleanliness and safety standards, contributing to a pleasant and hazard-free facility environment.▪️Ensure the proper use, maintenance, and organization of facility equipment and supplies to optimize functionality and longevity.

Newark, Delaware, United States

▪️Assisted approximately 100 clients with mobility and transferring, employing proper techniques to ensure their safety and comfort during bed-to-chair or equipment transfers.▪️Provided emotional support and companionship to more than 75 clients, fostering a positive and nurturing environment to enhance their well-being and overall quality of life.▪️Monitored and documented the progress, behaviors, and condition changes of 80+ clients, maintaining comprehensive records to facilitate effective care planning and evaluation.▪️Ensured a safe and comfortable environment for 60+ clients, diligently maintaining cleanliness and organization of living spaces to promote their health and hygiene.▪️Collaborated with a multidisciplinary healthcare team, including nurses, physicians, and therapists, to develop and implement personalized care plans for 90+ clients, resulting in improved health outcomes and enhanced client satisfaction.▪️Demonstrated exceptional communication skills while interacting with 150+ clients, their families, and members of the healthcare team, fostering effective collaboration and providing clear and compassionate information.

Newark, Delaware, United States

▪️Provided direct support and specialized care to a diverse group of 27 individuals with unique abilities and special needs in the Mosaic community.▪️Assisted 21 individuals with varying levels of abilities in their daily activities, ensuring their safety, comfort, and personal growth.▪️Developed and implemented individualized care plans for 25 individuals, tailoring support to their specific needs, challenges, and preferences.▪️Guided and empowered individuals with special needs in acquiring essential life skills, such as personal care routines, communication strategies, and adaptive living tasks.▪️Organized and facilitated engaging community outings and social activities for 18 individuals, fostering inclusivity, socialization, and meaningful experiences within their capabilities.▪️Collaborated closely with a dedicated interdisciplinary team of professionals, including 6 nurses, 4 therapists, and 3 case managers, to ensure comprehensive care, coordination, and advocacy for individuals with special needs.▪️Maintained meticulous documentation of individual progress, behavior observations, and health-related changes, ensuring accurate and up-to-date records to inform person-centered care.▪️Cultivated strong and compassionate relationships with individuals with special needs, their families, and the Mosaic team, fostering trust, open communication, and a supportive environment.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Activities and Societies: Men’s Basketball

Associate'S Degree, Communication, General

Activities and Societies: Men’s Basketball