Daniel Mcknight Email & Phone Number

Orlando, Florida, United States

- Oversaw upgrade of software which processes ~$120M/yr in payments, reducing licensing expenses by ~$12k/yr, and completing the project 6 months ahead of schedule.- Provides Tier 2 technical support to resolve complex application issues.- Collaborates on cross-functional teams to coordinate major upgrades.- Serves on statewide board for the control and configuration of public service applications.- Creates and maintains high-quality documentation of all relevant specifications, systems, and procedures.- Trains employees on the features and usage of business software.- Defines software requirements in collaboration with internal business customers.- Assists and advises external customers with the use of Court software solutions.- Provides ad-hoc reporting and data-analysis related to software projects.- Thoroughly tested and validated software solutions prior to deployment, through DEV, TEST, STAGE, PROD.- Developed scripts to automate business processes via RPA (Power Automate) and on SAAS platforms (Selenium).

Tampa, Florida, United States

- Managed and maintained the firm’s IT infrastructure, including server, workstations, and VPN, ensuring greater than 99.9% system uptime.- Developed the firm’s websites, implementing modern UX/UI and optimizing for SEO.- Configured and supported practice management software, ensuring secure and efficient case management for attorneys and staff.- Assisted with eDiscovery ensuring requests for production captured all relevant sources of evidence in the most useful formats possible.