Danielle Anway Email & Phone Number

Responsible for directing the strategy and execution of communication, training, and transition plans to drive continuous improvement and adoption of change initiatives across the organization. Develop and oversee programs to prepare employees for transformation by promoting recognition and understanding of needed changes and empowering teams to adapt..

• Directly supervise and coach a team of Customer Success Managers and Associate Directors to execute relationship-driven onboarding, growth, expansion, and retention of customers
• Monitor individual performance centered around amplifying the customer voice and leading valuable interactions that help customers achieve their implementation goals and outcomes
• Design training to strengthen team product knowledge, relationship building, and advocacy skills
• Monitor and mitigate risks for $100M+ account profile; focusing on account implementation progress and health, from launch through the post-sale customer lifecycle; being accountable for the overall success of each.
• Collaborate with sales, product, research, marketing and professional development teams to create and execute regional-wide initiatives
• Review and analyze account data in Salesforce and Looker to understand usage trends, share key insights, and inform ongoing curriculum implementation strategy

• Collaborated with school, district, and state partners to develop and expand their professional development and coaching strategy and curriculum implementation plans
• Led a team of designers, as well as a team of trainers to design and deliver hundreds of customized professional learning assets for Chicago Public Schools and KIPP Texas; focusing on curriculum equity
• Implemented project management strategies to organize and prioritize multiple multi-year training initiatives and budgets
• Partnered with curriculum vendors to analyze survey data and inform the development of training strategies and resources
• Hired, onboarded, and provided ongoing training for a team of trainers
• Designed onboarding for a regionalized cohort of trainers

• Used Salesforce to coordinate the preparation, scheduling, updating, delivery, and execution of professional development services
• Helped spearhead the transition from Salesforce Classic to Salesforce Lightning; focusing on end-user testing and internal training
• Delivered professional learning experiences and workshops to assist districts, schools, and teachers in planning for and implementing high-quality science curriculum aligned to the Next Generation Science Standards.

• Designed and delivered virtual and remote training to support districts, schools, and teachers with implementing NGSS aligned and high-quality science curriculum
• Coached teachers on how to identify multimodal opportunities to support students with gathering and making sense of evidence as they work to figure out phenomena
• Used change management strategies to support educators with shifting their science instruction away from memorization and toward active engagement and critical thinking

Wilmington, North Carolina Area

• Used research based strategies to implement pedagogical theory and methods in an engaging, project-based learning environment
• Leveraged multimodal learning strategies to teach high school Biology, Earth/Environmental Science, and Advanced Placement (AP) Environmental Science
• Provided guidance to students to promote their educational development and personal growth

Wilmington, North Carolina Area

• Managed a team of Resident Assistants to provide a safe and learning-focused community of residents
• Served as a first response counselor for campus emergencies and student crisis situations
• Supported department-wide training efforts related to conflict resolution, programming, and community development
• Hired, trained, and supervised a staff of Desk Receptionists
• Served as primary advisor for hall government

Wilmington, North Carolina Area

• Created and implemented an annual development plan and managed efforts to raise an annual budget
• Cultivated and managed account partnerships with individual donors, as well as corporate and foundation sponsors
• Wrote grants and proposals; managed an annual giving campaign
• Partnered with board members and local businesses to design fundraising events and STEM initiatives for local elementary schools
• Recruited, hired, and supervised development staff

United States

• Developed standards-aligned environmental science lessons for elementary, middle, and high school students
• Facilitated lessons, labs, and activities on water quality, marine animal dissections, ecological concepts, natural history, native people skills, group and self-esteem building, and development of leadership skills
• Led onsite and offsite trips including tidepooling, rough-terrain hikes, kayaking, and beach studies; facilitated low ropes and team building activities, as well as wilderness survival, archery and axe throwing
• Handled and cared for live specimens including non-venomous snakes, lizards, and birds of prey

Bachelor'S Degree, Geology

Activities and Societies: Radford University Geological Society

Master'S Degree, Secondary Science Education

Geology

Graduate coursework in Environmental Geology, Hydrology, and Geochemistry