Heading the Google COE and business for Capgemini Financial Services

Global Head of Google Cloud Platform COE for Financial Services♦ Increased Sales Bookings by > 1000% over 3 years♦ Capgemini won Google Financial Services Partner of the Year 2024♦ Hired 12 cloud champions and over 130 staff to the Google Financial Services Practice♦ Led and won several large RFPs in both the US and Australia♦ Built strong relationships with many executives within Google and Client companies in the insurance and banking practice ♦ Accepted to Game Changers leadership program targeting top 1% of staff♦ Aces and Spades 2022 award trip winner to recognize top performers from around the Group in Sales, Delivery and PortfolioThe COE is responsible for:Technical SalesPre-Sales / Post Sales EngineeringGovernance on all deliveriesRevenue accountability across all business unitsDevelopment of vertical/horizontal solution acceleratorsResponding to RFPs / Engaging with customers on solutions

Executive leader for operations/production support, customer integration teams, and new development group, to serve 1,000+ customers, and 10,000 users. ~40 staff and consultants in New York, London and Asia. ♦ Introduced innovative data analytics to understand customer sentiment, detect anomalies in client behavior and expand business through the platform. Reduced troubleshooting time for anomalies from hours to minutes, capacity-related issues by 70%, and provided real-time watch-list of trading clients.♦ Dramatically improved customer satisfaction by reducing production issue escalation by 40% in 3 months and response to issues from 15 days to 1 day. ♦ Reporting directly to company president, executive committee, and BOD, led successful business and technology due diligence and integration of $150m LiquidityEdge, a treasury business. Ensured integration for day-one credit, trading, finance, and billing operations were in place, with zero staff turnover. ♦ Migrated technology support for LiquidityEdge from incumbent vendor and resolved complex issues such as third-party vendor agreements, change of clearing company, legal and tax transfer issues.

Led operations, production support, and IT infrastructure for 430 employees, 1,000+ customers, and 10,000 users. Maintained global trading operations and monitoring/processing of price updates. Led major enterprise-level technology, security, and M&A integration initiatives. Managed a $50M IT budget, 25 direct, 15 indirect reports, plus consultants. ♦ Led seamless M&A integrations of XTrakter, Greenline Financial Technology, and Trade West Systems (TWS).♦ Migrated datacenters from Paris to the US. and merged 2 London offices into a newly built office space. ♦ Negotiated lease and led design for new 83,000 sq. ft. corporate headquarters. Installed state-of-the-art technologies throughout.♦ Arranged design and build of Amazon AWS cloud infrastructure in Ireland, and Germany to keep client data within the EU borders and comply with MiFID II reporting EU law. ♦ Migrated trading platform to new facility re-architecting network and servers with Cisco UCS, Pure, and Nexus with zero end-user impact, increased capacity of the network and server infrastructure by 300% and saved $300k annually.♦ Spearheaded migration of big data platform from Oracle to Redshift in AWS for higher performance. ♦ Saved $1 million annually in operating expenses through application rewrite and platform migration.♦ Delivered segregated hosted solutions network and infrastructure using a SaaS hosting model, reducing onboarding time from ~6 weeks to 4 days and achieving faster deployment and upgrades. ♦ Collaborated with sales management team to build a company-first Jira platform for efficient and swifter customer integration. ♦ Purchased ITRS Geneos, including a custom visual dashboard of trading system and provided key statuses and business metrics for fast resolution of any trading issue. ♦ Transformed culture of rapidly growing organization to zero unwanted attrition.

Reporting to the CIO, managed production application support / API integration. Expanded customer integration team and focused team efforts on improving the number of customers connected to the platform to sustain revenue growth. Managed 10 direct reports.♦ Introduced ITRS monitoring system for business-centric views of application health and worked with API Integration team to increase client connections to the platform and drive profitability.♦ Built an operations system allowing autonomous development of quick screens to aid in faster response time for clients. A dashboard was also created which allowed Sales and Executive Management to see volume data in real-time throughout the day. ♦ Increased API flows between system and customers to reduce errors and stickiness of the platform. Secured many new client connections to the platform and driving revenue.

Reporting to the CFO, provided oversight for all aspects of Client Services, CRM Development, Settlement & Clearing, and Production Support. Managed 15 direct reports.♦ Facilitated IT aspects and adherence to Sarbanes-Oxley requirements for successful initial public offering process (IPO) of MarketAxess which submitted S-1 filing and began public trading in 2004.♦ Worked with internal and external audit firms to gather requirements for IPO. Led development and enforcement of audit standards, separation of duties, and internal IT control requirements. Enabled company to meet criteria for a successful IPO which was over 50% up in its market trading debut. ♦ Tapped to develop an automated solution for trading platform that would enable clients to cancel or correct trades decreasing time-consuming manual processes while reducing transaction errors.♦ Oversaw development of a cancel / correct tracking system which pulled transaction data from the trading database directly on input of a transaction ID. This led to saving ~ 15 hours of manual work weekly. ♦ Negotiated a contract with Pershing to act as company counterparty and insure transactions, enabling company-first clearing relationship. ♦ Hired consulting staff to manage Pershing and counterparty’s instructions for DTCC clearing. Rolled out NetX360 application to manage the operation, enabled MarketAxess to successfully enter the business. Improved customer satisfaction and engagement with their own clients and internal users via development of administration screens with the Pivotal CRM system which was used in house.♦ Enabled team to efficiently onboard new dealers and support more clients without increasing team size. ♦ New system reduced paperwork strain on the client services team who previously had to manually correlate retyping of entries received via email from clients, and minimized issues from missed, or mistyped entries.

Upon acquisition of Trading Edge by MarketAxess, reported to the Head of Infrastructure and managed onboarding of clients and trading system second-level support. Led 7 employees in NY and 2 in London. Coordinated data center moves and implemented innovative technologies to better serve customers with real-time monitoring and improved capacity planning of trading system.♦ Completed 2 data center moves involving 2000 client users within schedule and without incidents.♦ Implemented Control M as centralized batch scheduler for trading system, reducing end of day batch times from more than 3 hours to 30 minutes.♦ Implemented Mercury Business Availability Center to enable real-time monitoring of the trading platform to track and proactively respond to client issues.

Reporting to the Head of Technology, managed customer and trading system second level support. Directed customer integration and installation of trading software at client and dealer firms. Managed trading system and operational environment, including batch processing and issue management. Trained and supervised team of 5.

Deutsche Bank acquired Bankers Trust Company.