- Oversee resource management for $150M global transformation program- Partner with departmental managers and lines of business to ascertain hiring needs/timelines and onboard all Program resources- Support diverse, cross-functional teams in fulfillment of corporate productivity, quality and bottom-line objectives.- Improved organizational systems for resource and project records, resulting in improved accessibility and efficiency- Built and strengthened strategic relationships… Show more - Oversee resource management for $150M global transformation program- Partner with departmental managers and lines of business to ascertain hiring needs/timelines and onboard all Program resources- Support diverse, cross-functional teams in fulfillment of corporate productivity, quality and bottom-line objectives.- Improved organizational systems for resource and project records, resulting in improved accessibility and efficiency- Built and strengthened strategic relationships with vendors, contract management office and People Partners- Coach and develop direct reports on quarterly goals and development plans - Monitor and maintain resource regulatory compliance rating, with average rating of 90%- 2022 Q3 STAR (Superior Talent Achieving Results) Award Winner. One of 40 winners out of 4500 nominated Show less

- Evaluated current processes to develop improvement plans and improve employee satisfaction- Reduced day 1 onboarding SLA from 4+ hours to under 1 hour- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues- Worked with recruiting teams and human resources representatives to accomplish hiring objectives, and posted/monitored positions through approved recruitment channels - Conducted interviews with participants to assess… Show more - Evaluated current processes to develop improvement plans and improve employee satisfaction- Reduced day 1 onboarding SLA from 4+ hours to under 1 hour- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues- Worked with recruiting teams and human resources representatives to accomplish hiring objectives, and posted/monitored positions through approved recruitment channels - Conducted interviews with participants to assess eligibility.- Oriented 200+ newly hired resources by providing company information, facilitating onboarding processes and establishing position-related requirements Show less

As the liaison to the executive committee I was responsible for the day-to-day operations of the company. In 2019 we provided staff for over 7000 of Toronto's finest events, which translates to more than 33,000 shifts scheduled over the course of the year. I lead a team of over 500 employees and independent contractors and was passionate about providing the highest level of service to all clients and staff.I was responsible for hiring and training, scheduling, budgeting, accounting… Show more As the liaison to the executive committee I was responsible for the day-to-day operations of the company. In 2019 we provided staff for over 7000 of Toronto's finest events, which translates to more than 33,000 shifts scheduled over the course of the year. I lead a team of over 500 employees and independent contractors and was passionate about providing the highest level of service to all clients and staff.I was responsible for hiring and training, scheduling, budgeting, accounting, HR, contract negotiations, strategic planning, operational efficiency, and process improvement. Additionally, I ensured effective customer service satisfaction while managing all client escalations. In 2016 I oversaw the research, development, and implementation of a company wide customized software system that both increased sales and reduced fixed costs by 10%.About The Butler Did It:The Butler Did It is Toronto's finest event staffing agency, providing event support for all of the major caterers and venues in the city. Clients included The Art Gallery of Ontario, The Royal Ontario Museum, The Royal Conservatory of Music, The Four Seasons Centre, and The Bram and Bluma Appel Salon at The Toronto Reference Library. Show less

- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance- Established process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow- Recruited, hired, mentored and trained 200+ staff on business procedures, policies, duties and customer care methods- Adhered to sales contract agreements and high-quality service delivery by… Show more - Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance- Established process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow- Recruited, hired, mentored and trained 200+ staff on business procedures, policies, duties and customer care methods- Adhered to sales contract agreements and high-quality service delivery by coordinating with front line team and leveraging productive and open client communications Show less

- Introduced standardized training for cohesive learning environments.- Recruited and trained new members of guest service team.- Worked with customers to understand needs and provide excellent service.- Conducted employee evaluations to provide feedback and set expectations for future job performance.- Managed over 50 supervisors

- Supervised special events with anywhere from 10 to 1500 guests.- Responsible for ensuring all client, caterer, and venue needs were met.- Responsible for ensuring all company standards were maintained by all staff.- Submitted event reports with event details and feedback on staff.

- Provided an exceptional level of service excellence while maintaining all company standards