Dwyla Pearson Email & Phone Number

Dallas/Fort Worth Area

Dallas/Fort Worth Area

Assist staff with difficult technical tasksSet priorities and organize work to meet strict deadlinesMake decisions on a variety of complex matters Train users in the functions of the database management systemGood knowledge of Healthcare Provider domain, including department workflows and processes, and standards (i.e. CCD, DICOM, etc.)Experience with requirements gathering and analysis of HL7 interfacesExperience with handling customer and other third party vendorsGood knowledge of recent Healthcare regulations (e.g. ARRA) & their impact on businessUnderstanding of industry best practices, processes and proceduresProvides cost effective business systems and applications analysis in support of the integration & implementation of business applications.Evaluation, analysis, documentation of requirements, translation into proper system requirement specifications and configuration.Formulated and defined systems scope and objectives based on both end-user needs and a thorough understanding of business systems, applications and industry requirements.Operated as a liaison between technical personnel and the appropriate end-userEvaluated and translated end user needs and problems to technical associates and/or vendors where appropriateWorked with the user to select or create appropriate scenarios to test all results to determine whether system changes met project specificationsResponds to client inquiries involving application questionsCreated/delivered correspondence, presentations and other materials for end userWorked on problems of moderate scope where analysis of situations or data requires a review of a variety of factorsExercised judgment within defined procedures and practices to determine appropriate action.

Arlington, Texas

➢ Ensures quality customer service for internal and external customers➢ Responds to incoming customer service requests, both verbal and written➢ Identifies and assesses customers' needs quickly and accurately➢ Solves problems systematically, using sound business judgment➢ Partners with other billing and eligibility department representatives to resolve complex customer serviceinquiries➢ Places outgoing phone calls to complete follow-up on customer service requests as necessary➢ Monitors delegated customer service issues to ensure timely and accurate resolution.➢ Informs and educates new customers regarding billing/invoicing set up and billing/ payment procedures➢ Responds to customer service inquiries in writing as necessary➢ Establishes and demonstrates competency in eligibility, billing and receivable systems and associatedapplications.➢ Maintains timely, accurate documentation for all appropriate transactions.➢ Makes corrections and adjustments➢ Consistently meets established productivity, schedule adherence, and quality standards.➢ Proactively seeks to further develop billing and accounts receivable competencies➢ Keeps management abreast of all outstanding issues➢ Adapts procedures, processes, and techniques to meet the more complex position requirements.➢ Participates in load balancing➢ Addresses special (ad-hoc) projects as appropriate➢ Seeks involvement in continuous quality improvement initiatives➢ Ensures quality customer service for internal and external customers➢ Flexible to change.

Dallas/Fort Worth Area

➢ Researched and built scheduling database within Unibased Scheduling Architecture. (USA RMS/ORMS)for all of radiology, senior center, independent radiology facilities, and assisted with surgery build.➢ Scheduling Patients (AVG. 150 per day). Gathering all demographic and insurance information accuratelyand efficiently.➢ Interviewed, trained and supervised staff➢ Extensive travel to Hospitals helping in the implementation of Cerner Millennium Scheduling Systems.➢ Built block time templates, created scheduling flex rules, created guidelines, built accept formats, built andupdated resource groups, updated scheduling security -Cerner Millennium➢ Responsible for overseeing and supervising the Scheduling Team.➢ Responsible for scheduling all sleep services.➢ Responsible for ensuring established scheduling procedures are conducted during shift.➢ Support the Manager with overseeing operation of the Scheduling Department.➢ Responsible for obtaining and adding patient demographics and insurance information into the ElectronicMedical record (EMR) system.➢ Responsible for contacting payers to verify patient benefits and obtain necessary authorization.➢ Coordinates efforts with the Manager to ensure availability of needed equipment, requested staff, and/orancillary services.➢ Prepares and distributes the daily schedule to the necessary staff.➢ Responsible for capturing complete and accurate clinical, demographic and insurance information onpatients scheduled for sleep services.➢ Responsible for communicating any potential scheduling conflicts to the Operations Manager.➢ Promptly communicates any patient problems to the Manager➢ Maintains positive communications with the staff members and their office personnel.➢ Responsible for tracking cancellations.➢ Responsible for monitoring and maintaining and releasing block time

Bachelor, Information Technology

I have currently enrolled into school to achieve my degree

Mcse