Care Support Coordinator
Current
Aug 2024 - Present
AeroLeads people directory · profile
Dyana Copher Email & Phone Number
Experienced Care Support Coordinator | Expertise in Member Inquiries, Leave Management (LOA, STD, FMLA), Crisis Triage, and Provider Scheduling | Proficient in Zendesk & Talkdesk
at
Spring Health
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Experienced Care Support Coordinator | Expertise in Member Inquiries, Leave Management (LOA, STD, FMLA), Crisis Triage, and Provider Scheduling | Proficient in Zendesk & Talkdesk
Location
Wilkes-Barre, Pennsylvania, United States
Company size
Who is Dyana Copher? Overview
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Quick answer
Dyana Copher is listed as Experienced Care Support Coordinator | Expertise in Member Inquiries, Leave Management (LOA, STD, FMLA), Crisis Triage, and Provider Scheduling | Proficient in Zendesk & Talkdesk at Spring Health, a with 99 employees, based in Wilkes-Barre, Pennsylvania, United States. AeroLeads shows a matched LinkedIn profile for Dyana Copher.
Dyana Copher previously worked as Care Support Coordinator at Spring Health and Customer Service Representative at Aeropay. Dyana Copher holds Diploma from Armona Union Academy.
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Email format at Spring Health
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Spring Health
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Profile bio
About Dyana Copher
I am a seasoned customer service professional with over 20 years of experience, dedicated to delivering outstanding support and solutions. My career has spanned various industries, including healthcare, finance, and telecommunications, where I have consistently excelled in managing customer interactions and ensuring satisfaction.I am passionate about providing empathetic and precise support to customers, ensuring they feel valued and heard. My goal is to enhance the customer experience and contribute positively to my team's success.I am open to connecting with professionals and exploring new opportunities. Let's connect and discuss how my background and skills can contribute to your organization's success.
Current workplace
Dyana Copher's current company
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Spring Health
8 roles
Dyana Copher work experience
A career timeline built from the work history available for this profile.
Customer Service Representative
Handled customer and merchant emails and live chat for Aeropay account inquiries. Clarified ACH process and time frames, resolved incorrect charges, managed refunds, and arranged payment plans for blocked accounts to maintain positive relationships.
Jan 2023 - Jan 2024
Csr - Customer Service Representative
Assisted members in navigating Medicaid, providing healthcare guidance while adhering to HIPAA. Assigned Primary Care Physicians, addressed claim concerns, verified CPT codes for coverage, filed prior authorizations, and answered provider inquiries while verifying eligibility.
Sep 2022 - Feb 2023
Customer Service Representative
Patiently guided borrowers through understanding, controlling and actively working toward repaying their student government loans. I authorized payments and adjusted loan repayment plans while adhering to the guidelines set by the federal government.
Feb 2022 - Sep 2022
Customer Service Representative
Assisted customers with internet and cable usage, billing inquiries, and complex troubleshooting. Solved equipment issues, clarified technical terms, and frequently upsold package upgrades. Provided compassionate, comprehensive support to ensure satisfaction and issue resolution.
Apr 2020 - Dec 2021
Customer Service Representative
Assisted members in understanding employer-provided health insurance, promoting informed use of benefits, and verifying coverage using CPT codes. Ensured HIPAA compliance while providing proof of coverage to members and providers. Addressed patient inquiries about claims and covered procedures by coordinating with healthcare providers.
Jul 2019 - Apr 2020
Customer Service Representative
Collaborated with management on complex customer issues, resolving technical problems quickly and upselling through expertise. Used active listening to provide solutions and product recommendations, earning a strong reputation for customer satisfaction and numerous customer recommendations. Enjoyed communicating with vendors on customer orders.
May 2018 - Jan 2019
Call Center Representative
Efficiently verified guest account details, fostering loyal customer relationships at the VIP Hawaii service desk through detailed information and exceptional service. Utilized sales expertise for Budget Rent a Car promotions and upsells. Maintained advanced product knowledge for accurate responses to inquiries. Handled 250+ daily calls, addressing customer inquiries, solving problems, and providing product information.
May 2004 - Oct 2007
Team & coworkers
Colleagues at Spring Health
Other employees you can reach at springhealth.com. View company contacts for 99 employees →
DA
Dummy Account For Spam
Colleague at Spring HealthAtlanta, Georgia, United States
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DM
Diana Mesen
Colleague at Spring HealthSan Jose, Costa Rica
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RP
Regina Poole, Lmhc, Lpc,Lpcmh,Lcmhc, Qualified Supervisor
Colleague at Spring HealthUnited States
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JG
Jay Gallagher
Colleague at Spring HealthReading, Massachusetts, United States
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TM
Terry Manrique - Certified Parent And Relationship Coach -Author
Colleague at Spring HealthDublin, Ohio, United States
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AP
Adrian Purcell
Colleague at Spring HealthNew York, United States
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CK
Candice Kalipersad
Colleague at Spring HealthOcala, Florida, United States
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AD
Alexea Davis, Ma
Colleague at Spring HealthDallas-Fort Worth Metroplex, United States
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DS
Debra Singleton
Colleague at Spring HealthAtlanta, Georgia, United States
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JC
Jennifer Callen
Colleague at Spring HealthLake Elmo, Minnesota, United States
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Dummy Account For Spam
Colleague at Spring HealthAtlanta, Georgia, United States
View →
DM
Diana Mesen
Colleague at Spring HealthSan Jose, Costa Rica
View →
RP
Regina Poole, Lmhc, Lpc,Lpcmh,Lcmhc, Qualified Supervisor
Colleague at Spring HealthUnited States
View →
JG
Jay Gallagher
Colleague at Spring HealthReading, Massachusetts, United States
View →
TM
Terry Manrique - Certified Parent And Relationship Coach -Author
Colleague at Spring HealthDublin, Ohio, United States
View →
AP
Adrian Purcell
Colleague at Spring HealthNew York, United States
View →
CK
Candice Kalipersad
Colleague at Spring HealthOcala, Florida, United States
View →
AD
Alexea Davis, Ma
Colleague at Spring HealthDallas-Fort Worth Metroplex, United States
View →
DS
Debra Singleton
Colleague at Spring HealthAtlanta, Georgia, United States
View →
JC
Jennifer Callen
Colleague at Spring HealthLake Elmo, Minnesota, United States
View →
1 education record
Dyana Copher education
-
Armona Union Academy
FAQ
Frequently asked questions about Dyana Copher
Quick answers generated from the profile data available on this page.
What company does Dyana Copher work for?
Dyana Copher works for Spring Health.
What is Dyana Copher's role at Spring Health?
Dyana Copher is listed as Experienced Care Support Coordinator | Expertise in Member Inquiries, Leave Management (LOA, STD, FMLA), Crisis Triage, and Provider Scheduling | Proficient in Zendesk & Talkdesk at Spring Health.
Where is Dyana Copher based?
Dyana Copher is based in Wilkes-Barre, Pennsylvania, United States while working with Spring Health.
What companies has Dyana Copher worked for?
Dyana Copher has worked for Spring Health, Aeropay, Evolent, Navient, and Rcn.
Who are Dyana Copher's colleagues at Spring Health?
Dyana Copher's colleagues at Spring Health include Dummy Account For Spam, Diana Mesen, Regina Poole, Lmhc, Lpc,Lpcmh,Lcmhc, Qualified Supervisor, Jay Gallagher, and Terry Manrique - Certified Parent And Relationship Coach -Author.
How can I contact Dyana Copher?
You can use AeroLeads to view verified contact signals for Dyana Copher at Spring Health, including work email, phone, and LinkedIn data when available.
What schools did Dyana Copher attend?
Dyana Copher holds Diploma from Armona Union Academy.
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