Mark D. Email & Phone Number

Tarpon Springs, Fl, Us

Serve as the primary, long-term contact for the firm’s clients, building trusting and professional relationships with our clients. Responsible for educating clients to give them a clear understanding of their investment portfolios, capital markets and retirement planning options.

St Petersburg, Florida, United States

Monitors help desk and branch office service lines for retirement plan department. Assists associates with solving escalated issues regarding transactions, policy and procedures and regulatory questions for internal departments. Provides complete and accurate information to reduce liability and risk to the firm. Answers and responds to phone, instant messaging and email inquiries. Accurately diagnoses issues and provides solutions that meet IRS regulatory requirements. Interprets rules and regulations by applying retirement plan knowledge in conjunction with company policies and procedures. Conducts audits of account activity and financial transactions to ensure regulatory compliance. Reviews client requests for corrections to determine proper course of action and provide guidance on resolution. Communicates regulations, procedures and transactional issues with internal departments to reinforce best practices and ensure compliance. Provides training and guidance of branch associates and operations team members to minimize future escalations.

Tampa/St. Petersburg, Florida Area

Assist new and existing customers with service requests including investment selection, financial calculations and loans. Review retirement plan regulations and explain options for annual contributions, withdrawals and rollovers to customers. Consult with customers on current holdings and retirement time horizon and refer to financial advisers when appropriate. Instruct customers and their advisers on form submissions, processing time frames and mandatory tax withholding rules. Perform security validation and fraud prevention techniques on inbound calls and report to financial crimes department if required. Train new employees with system navigation, retirement plan rules, financial calculations and customer service interactions.

Tampa/St. Petersburg, Florida Area

Performed all inbound call-center sales and customer service duties. Utilized multiple computer and phone systems, intranet and FAQs to assist customers with service and sell products. Reviewed financial transactions and reconciled credit card charges for customers. Assisted customers with web site navigation, package tracking and password resets.

New Haven, Ct

Created budgets for all new programs and grant proposals. Regularly monitored expenses and income to ensure adherence to approved budgets and grant requirements. Reviewed and approved all payment requests. Reviewed and approved biweekly payroll, and allocated employee hours across funding sources. Reviewed and approved month-end financial reports. Partnered with Executive Director to prepare financial information and other reports for the Board of Directors. Contributed to the improvement of operational systems, processes and organizational policies. Coordinated changes to insurance benefits with external insurance company and reviewed and evaluated plan options for renewal. Worked with external Information Technology vendors on system security and upgrades.

Shelton, Connecticut

Responsible for inside and outside sales to individuals and businesses. Performed outbound phone prospecting, inbound call servicing. Obtained prospect information and prepared forms or agreements to complete account opening. Administered fact finders and created short-term and long-term goals. Conducted comprehensive portfolio reviews to reevaluate objectives. Assisted clients in taking full advantage of brokerage/insurance solutions to deepen the relationship and offer better client satisfaction. Assisted client in purchasing investments, insurance and annuities. Tracked accounts and adjusted product mix if necessary.

Darien Ct

Provided full-service banking services to high value customers. Identified potential business through customer service interactions. Performed outbound phone prospecting, inbound call servicing and sales consultations. Cross sell products using reactive and proactive sales techniques. Consulted with customers regarding needs and recommended banking, investment and mortgage products. Reviewed assets and referred to wealth management teams, private bank and trust, mortgage and business banking partners. Provided ongoing coaching to bank employees to effectively identify referral opportunities.

Fairfield Connecticut

Selected as one of 16 bankers to implement a new high net worth banking product in the NY tri-state area. Drive business growth through aggressive sales initiatives targeting high net worth clients of the bank. Developed and maintained sale pipeline, grew relationships and sales volume, established new accounts and developed client loyalty. Conducted meetings with existing clients and prospects. Discussed cash holdings and investment goals and reviewed existing statements. Proposed investment offerings and explained fee structure. Held joint meetings with financial planner to close business, created account opening documents and processed asset transfers. Partnered with business banker and mortgage brokers on cross selling new products. Actively participated in the achievement of branch revenue goals and exceeded individual goals in every category. Trained staff and reinforced sales techniques.

Responsible for inside and outside sales to businesses, entrepreneurs and public groups. Cold-calling and organizing client acquisition seminars. Scheduled and facilitated client meetings. Restructured insurance, investment, and medical coverage. Trained associates on product features and sales tactics.

Master Of Business Administration - Mba

Bachelor Of Science