Joanne Dyer Email and Phone Number

Self- Employed Beautician & Salon Owner at Upscale Nails & Beauty.

Adaptability and flexibility – Actively branched out from job description to help the company succeed in its infancy. This included taking initiative and helping the general manager and assistant managers to complete administration work such as work rota’s, ordering supplies, organise building work/repairs, wedding booking administration, and event planning. Multitasking and prioritising - Daily duties involve responding to inquiries from potential customers for the hotel and wedding venue. Multi-tasking to keep the hotel running smoothly and efficiently working through administration.Approachability and problem solving – Being visible, welcoming and available for both customers, fellow employees, and managers to help to resolve any arising problems. The reception is first port of call for any problems, such as faulty electrics, staff members not arriving for shifts, problems with booking rooms, etc.IT and Hotel Executive – Proficient in the computer software hotel executive.

Being a positive role model to the team, help train and on-board colleagues, make sure that the store is safe and secure, performing daily routine checks. Prepare, present and handle all store products (including packaged meat and age-restricted items), make sure the shop always looks its best by keeping it clean and tidy, being a key holder – often helping to open and close the shop

Excellent communication - Furthered previous waitressing skills and adapted them by taking on much larger work sections in busy periods. Required heightened communication with other team members around me and the guests to ensure efficient service. Entailed liaising with VIP, senior managing directors and on occasion a challenging clientele base. It has broadened my range of communication skills and techniques having managed and dealt with a range of different customers in this space. Required being friendly, knowledgeable, calm, confident and professional. Teamwork – Worked as part of a team and developed good relationships and motivational skills. Fully co-operated to provide top levels of service at all times including peak time. Received high praise and excellent reviews.Cross-cultural communication – Received training on addressing people from different cultures and countries, more specifically the far east. This was put into practice on many occasions. Adjusted body language and verbal language to adapt to the client’s needs, engendering friendly and professional relationships. Training others – Passed on new learning to fellow waitresses and helped them perfect their skills in customer service and product knowledge; for the good of the team, customer satisfaction and the wider efficiencies and impact to the business.