I am a service desk analyst at Buchanan Technologies, where I provide IT support to clients and troubleshoot technical issues with their computers and devices. I have a strong background in customer service, communication, and problem-solving, as well as a keen interest in technology and cybersecurity.I also have associate degree in information systems cybersecurity at Collin College, where I am learning about Linux, network security, and ethical hacking. I am passionate about protecting data and privacy from cyber threats, and I aspire to apply my skills and experience in a cybersecurity role in the future.