Software Developer/Process Excellence Manager
▪ Maintained automated bankruptcy department letters to enable thebusinesses ability to collect on debts.▪ Solutioned/created archival process resulting in saving MCM $150k+annually, increasing each time the process is run.▪ Led the bankruptcy department workflow rework/clean up to improveefficiency and fill business requirement gaps.▪ Migrated all DM/BK/LC reports from Visual Studio reporting to Azure &created training docs/trained current team members in new Azurereporting process.▪ Supported weekly placements during off hours of new portfolioinventory to MCM applications and out to firms.▪ Fully trained two new team members in areas that I was the SME of.▪ SQL/VTL/HTML/CSS/Microsoft Office Suite Applications(PrimarilyExcel/Outlook)/In house applications(Debt Manager)/Notepad++▪ Manage workflow hierarchy to ensure accurate and efficient processes.▪ Building/Scoping out reports to be utilized by business/our DM supportteam.▪ Data migration▪ Query database to supply business with requested information/one offreports and to solve for issues/gaps in DM workflow.▪ Gathering business requirements from x team & stakeholders, andproviding ETL’s of deployment dates.▪ Provide technical support to external vendors.▪ Partner with IT to define requirements, test, and implement break/fixchanges.▪ Autonomously build effective solutions to problems of moderate scopeand complexity, partnering with business for testing and deployment ofrequested changes.▪ Identify and communicate gaps in current policies, procedures andprocesses.
