Dylan Barton Email & Phone Number

Rtp, North Carolina

• Responsible for the delivery of Network Planning, Implementation & Optimization Services to major accounts.• Perform analysis and diagnosis of highly complex networking problems.• Provide improvement opportunities and recommendations in hardware and software.• Keep up to date with the latest technology products, to provide high-quality support in current and future services.• Perform architectural planning and design along with configuration and integration support… Show more • Responsible for the delivery of Network Planning, Implementation & Optimization Services to major accounts.• Perform analysis and diagnosis of highly complex networking problems.• Provide improvement opportunities and recommendations in hardware and software.• Keep up to date with the latest technology products, to provide high-quality support in current and future services.• Perform architectural planning and design along with configuration and integration support. • Identify & document design/architecture best practices for global Cisco Services adoption.• Proactively scan software code to prevent customers from running into network impacting defects. • Developing and training new engineers on networking and responsibilities associated with their role. Show less

Raleigh-Durham-Chapel Hill Area

• Took and resolved R/S TAC cases from the Enterprise R/S queue• Developed and presented Consulting Engineer and Technical Consulting Engineer training material for early in grade engineers• Preformed coaching and mentoring duties for early in grade engineers aligned to me• Responsible for the delivery of Network Planning, Implementation & Optimization Services to major accounts.• Performed analysis and diagnosis of highly complex networking problems.• Provided improvement… Show more • Took and resolved R/S TAC cases from the Enterprise R/S queue• Developed and presented Consulting Engineer and Technical Consulting Engineer training material for early in grade engineers• Preformed coaching and mentoring duties for early in grade engineers aligned to me• Responsible for the delivery of Network Planning, Implementation & Optimization Services to major accounts.• Performed analysis and diagnosis of highly complex networking problems.• Provided improvement opportunities and recommendations in hardware and software.• Keep up to date with the latest technology products, to provide high-quality support in current and future services.• Performed architectural planning and design along with configuration and integration support.• Identified & documented designed/architecture best practices for global Cisco Services adoption.• Proactively scanned software code to prevent customers from running into network impacting defects. Show less

Rtp

• Study for and passed the CCNA exam within a limited timeline. • Shadow senior engineers to get an understanding of job responsibilities• Proactively scan software code to prevent customers from running into network impacting defects.

Raleigh-Durham, North Carolina Area

•Set up, maintain and troubleshoot Microsoft Windows, desktop, and notebook computers•Install and configure software•Set up and configure printers•Responsible for password resets•Session unlocks•Connectivity issues•Printer issues•Configuring new employees computers•Troubleshooting through remote session software•Troubleshooting Outlook issues•Creating and maintaining tickets through Salesforce.com•Upgrading •Diagnose hardware issues… Show more •Set up, maintain and troubleshoot Microsoft Windows, desktop, and notebook computers•Install and configure software•Set up and configure printers•Responsible for password resets•Session unlocks•Connectivity issues•Printer issues•Configuring new employees computers•Troubleshooting through remote session software•Troubleshooting Outlook issues•Creating and maintaining tickets through Salesforce.com•Upgrading •Diagnose hardware issues •Multitasking Show less

Raleigh-Durham, North Carolina Area

•Troubleshooting •Diagnosing problems with clients computer •Software installation on clients computer•iPhone repair •Providing excellent custom service by understanding the customers needs and providing knowledge of the technical products that best meets the clients needs.

Camp Lejeune

•Deployed to the Middle East and Mediterranean Sea on the USS Kearsarge •Maintained equipment and education rosters and records for 40 employees•Participated in tactical training with foreign Militaries•Promoted in billet as a Lance Corporal in January of 2014 to Fire Team leader, the job of a Corporal •Led and supervised three additional employees •Accountable for $100,000.00 worth of Military equipment •Deployed to Okinawa •Had to make on-the-spot decisions on how… Show more •Deployed to the Middle East and Mediterranean Sea on the USS Kearsarge •Maintained equipment and education rosters and records for 40 employees•Participated in tactical training with foreign Militaries•Promoted in billet as a Lance Corporal in January of 2014 to Fire Team leader, the job of a Corporal •Led and supervised three additional employees •Accountable for $100,000.00 worth of Military equipment •Deployed to Okinawa •Had to make on-the-spot decisions on how to organize and deploy my team members. •Improvise strategic solutions to urgent issues when presented with difficult situations. Show less

Associate’S Degree, It Network Management

Education record