Dylan Bottoms Email & Phone Number

• Product Manager for the Customer Account Management (CAM), Loyalty, PLCC, Narvar Implementationand Transactional Email scrum teams
• Develop the backlog for all customer account and email enhancements, utilizing customer data to pinpoint potential pain points while working with development teams to determine technical solutions
• Lead weekly product touch bases to communicate status and blockers for all key in-flight initiatives
• Work with our package tracking vendor, Narvar, to enhance the customer visibility into their shipment status

Austin, Texas, United States

Senior Product Analyst for CAM, Post-Purchase Communications, and Loyalty teams

Plano, Texas

Product Analyst on the Post-Purchase Communications and Enterprise Fulfillment teams-Formulates, tests, and refines assumptions and hypotheses through user research and testing-Manages JIRA backlog for three separate scrum teams-Creates, grooms, prioritizes, and accepts user stories; incorporate them into release planning-Participates in standups.

Frisco, Texas

Product Analyst for Listings Team-Completed competitive analysis and customer research to develop new concept for My Lists page-Worked with UX team and developers to create additional functionality/features for My Lists page-Participated in design thinking and created a framework to better understand our customer's needs-Used Adobe Analytics to track KPI's.

Plano, Texas

Developer in the Cart/Checkout team of the Omnichannel department-Used React to implement features on the.com portion of the team-Collaborated with other scrum teams in an agile environment-Developed products to improve customer experience

Dallas, Texas

Installed, terminated, and tested CAT-6 cable. Installed Fiber-optic cableBuilt out MDF and TC closets, including racks, patch panels, and wire managementRead blueprints, lead team of 2-4 technicians, coordinated with project foreman and project manager