Dylan Brittingham Email & Phone Number

Fort Lauderdale, Fl, Us

Remote

● Reduced cost per hire by 5% within my first six months through diligent tracking of performance metrics for all our ad platforms● Lead the full-cycle recruiting process for remote agents from around the country, where I personally handled all sourcing, interviewing, candidate testing, and hiring● Filled 90+ positions within the first four months of hire for both the sales and customer service department● The customer service department saw a 5% increase in handle time and a 6% increase in retention rate from new hires brought in through me, and the sales department experienced a 12% profit gain from new hires● Increased hiring ratio of qualified candidates 18% by effectively using recruitment platforms, ATS, social media, networking, and referrals● Gained expert ATS experience using Greenhouse and iCIMS to track a pipeline of 75+ candidates at a time

Fort Lauderdale, Florida, United States

● Answered directly to the CEO of the company for all scheduling, hiring, and administrative needs while implementing strategic marketing plans, sales plans and forecasts to achieve objectives● Personally sourced and hired every sales agent that produced in the annual top 20 for new sales, as well as every customer service representative that finished with a top 10 retention rate company–wide● Spearheaded sourcing, interviewing, and hiring the development and IT team. The team developed the company’s website, social media presence, in-house administrative software, Google Ads landing pages, and Tech Ticket platform- led to an immediate surge in sales volume with these implementations, leading to a 300% increase in revenue over two years and a 15% increase in retention rate● Oversaw operations and recruiting during a period of extreme growth, where the company grew from 7 employees to over 120 under my recruiting lead● Improved cost per hire by 10% each year by monitoring and adjusting ads on various platforms, including LinkedIn Recruiter, Remotive, Dynamite Jobs, Ziprecruiter, and the ads from our company website● Spearheaded hiring and onboarding for all new agents, including sourcing candidates, reviewing resumes, interviewing, and working with HR to assist new insurance agents with the licensing, onboarding, and general paperwork for all carriers● Was personally responsible for the sourcing, interviewing, hiring, onboarding, and training of every top ten agent in the company, as well as our most seasoned agents- administered testing for tech candidates, expertly negotiated offer letters, and coordinated with HR to finalize licensing and onboarding for insurance agents● Pursued and generated revenue through outside sales and marketing efforts by identifying, developing and targeting new business partnerships● Worked closely with HR to ensure fair hiring practices and proper credentialing of applicants

Fort Lauderdale, Florida, United States

Fostered relationships with customers to expand customer base and retain businessProvided customer support for existing client base to address any issues with billing, benefits, claims, or finding doctorsJoined the company during its startup phase on the first day and helped build the initial book of businessWas in charge of training new hires on selling and customer servicePromoted to general manager of the company after two years in sales and customer supportConsistently ranked as the top seller for the company in both yearsMaintained the highest customer satisfaction rating in the company every month during my tenure due to excellent customer service skills and prompt issue resolutionDocumented all customer interactions including issues and steps taken to resolveExceeded standard of completing 5 customer calls per hour with an average of 8.

Miami, Florida, United States

Monitored customer order process and addressed customer issuesHandled vacation bookings for clients traveling to timeshare destinationsProvided excellent customer support to clients to resolve any issues with their vacation or billing matters

Remote

Worked with clients to providing top-notch writing and editing for online publications and blogsConsistently completed projects well before due dateDeveloped strong working relationships with publications who coveted my contributions due to high quality and rapid turnaroundReceived 5 star reviews from all contractors

Miami, Florida, United States

Providing excellent customer support for clients who purchased products from our retail locationAssisted potential clients in choosing from our store selection to style their home

Miami, Florida, United States

Direct assistant to the director of the School of JournalismHandled all scheduling and travel planningReached out to alumni to promote banquets and events for the schoolParticipated in fundraising events for the school

Atlantic Beach, Florida, United States

Solely responsible for all event setup for club events and weddingsCoordinating with the event management staff to provide an excellent experience for visitorsDirectly assisting the food and beverage director in planning and organizationProviding extraordinary customer service by bartending during peak hours

Associate'S Degree, Business Administration And Management, General

Bachelor'S Degree, Business Administration And Management, General