Highly skilled Quality Management professional with extensive experience in ISO 9001:2015 certification and Quality Management Systems (QMS) development. Adept at designing and maintaining policies, procedures, and work instructions to align with statutory and regulatory requirements and support strategic goals.Proficient in creating tailored systems for managing employee information, equipment calibration, competency training, document control, risk assessments, audit schedules, and plant maintenance. Experienced in conducting internal and supplier audits, facilitating third-party audits, and implementing corrective actions.Passionate about continuous improvement, with hands-on expertise in technical and IT projects to streamline processes, enhance productivity, and improve safety standards. Skilled in training content development, supplier quality liaison, and customized system development for non-standard product quotations and order processing.

Manage ISO 9001 Quality Management System (QMS)- Design and implement policies, procedures, work instructions/SOPs and documents.- Develop and monitor quality objectives.- Design systems to collect, analyse and prepare information for Quality review meetings.- Prepare schedules, including: training, audits, calibration, meetings.- Implement quality plans.- Perform quality audits (internal, supplier and customer).- Evaluate suppliers through monitoring, external audits and non-conformity reports (NCRs).- Raise customer, internal and supplier NCRs.- Verify corrective and preventive are effective and actions taken.- Manage drawings, specifications and requirements with revision control.- Attend to customer complaints; close out customer NCRs. - Plan and implement company training and evaluation.- Maintain employee information, including: personal and training/competency records (100+ employees).- Oversee daily inspections by quality inspectors and handle quality issues.- Prepare sample approvals, concessions, certificates and inspection reports.- Maintain the measuring equipment register with calibration schedule and results.- Calibrate: vernier calipers, spectrometers (brass & aluminium), micrometers (external/internal/tripod), height gauges.Occupational Health and Safety Management system- Chair the meeting on a monthly basis.- Appoint employees and maintain records.- Design and implement Health & Safety policies, procedures and documents.- Collect and analyse data before preparing information for meetings.- Record and investigate all accidents and incidents, evaluate preventive measures and implement action plans.- Complete accident/Workers Compensation Commission documents.- Perform Hazard Identification and Risk Assessments (HIRA).Web Design- Design and develop company website.- Photograph and edit products for use on the website.Span of control- 7 x Quality inspectors- 1 x Planner/data capturer

Sales and administrative tasks- Sell rental agreements, cellphones and airtime to foreign visitors.- Cash-up on a daily basis and deliver cash to the bank.